Holiday Complaints

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Hi Kenneth so sorry to hear about your father in law.

Surely this is one for the insurance company! What reason are they giving for not assisting you?
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Hi Glynis

Allianz, the insurer, said Expedia policies are normally refunded by Expedia directly.

Kennrth
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Do you mean you booked your insurance through Expedia?

Re hotel it wasn't a cancellation as such surely? I'd have thought it was totally different in so much as the whole holiday couldn't take place due to the circumstances, & this is where your insurance steps in?

How insensitive are these people!!!
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I would suggest you contact the Insurance Ombudsman and ask for their advice/help. Details can be found here.

http://www.financial-ombudsman.org.uk/
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