Has anybody stayed at the Elba Sara after booking with Direct Holidays as we have had to stop at a recently completed hotel due to the Elba Sara being overbooked, in total this affected around 40 people on the day of our arrival and several more families before we returned home.
We were informed by Direct Holidays that this had only flagged up on the system on the day we arrived and there was no way to contact everybody.
What we are trying to find out is if Direct Holidays knew about this before we travelled as conversation within our group of families pointed to Direct Holidays quoting to a member of a family who contacted them on the Friday before we travelled, being told they were not stopping at the Elba Sara but that somebody would call them back to confirm but they never did. When they contacted Direct Holidays on the Monday they were assured they were staying at the Elba Sara but on arrival Wednesday they were in the same hotel as everybody else who travelled with Direct Holidays.
Is it possible to use the Data Protection Act to force the T.O to show us the paperwork relevant to our booking.

Cheers Mark