In my experience, Thomas Cok have been superb..but I guess each to thier own. I am sorry you had an unfortunate experience..but a plane going "Tec" is not the fault of the Tour Operator. I would guess that you would rather have a delay and some inconvenience rather than fly on a plane that has something wrong with it. That said, I am not trying to belittle your experience. I am actually guessing that is what the problem is since you didn't give much information out in your original postings.

When things go wrong, it is always difficult to find someone to talk to, information is not forthcoming..and my own experiences of working in an airport have shown me that 9 times ot of 10, the staff have not actually been told themselves of any problems and are left to face the flack of angry customers who only get more frustrated when the answer is " I don't know".

I can also say I have never been treated with utter contempt by Thomas Cook or any of thier staff. All those I have met have gone out of thier way to make things as easy as possible for us, to be as helpful as possible towards us..the lasses at our local branch even rang my mobile when the last volcanic air closure was happening to let us know that our flight was going to be leaving the airport as the restrictions were going to be lifted overnight and we would be ok to fly with only a minimal delay and to get ourselves to the airport as normal. They didn't have to do that..they couldhave just left us fending for ourselves and looking on the web page or ringing the airport along with zillions of other people.

I think if you are going to complain about Thomas Cook, perhaps you need to write a clear and concise letter detailing exactly what your problems were and why you felt you were poorly treated. It needs to be detailed and calmly constructed as just having a rant means that your letter is likely to end up in someones bin.