I have just returned from a villa holiday in Spain. The owner has retained 150 euros of my 300 euros deposit as he maintains that the villa required extra cleaning on our departure. He admits there was no damage or breakages. His reasons for the extra charges are that we did not clean the bathrooms, the floors were dirty, the towels and bathmats were dirty and the cooker needed cleaning. The cost of the 6 bed villa of 1,250 euros for 7 days included a charge for a final clean after our departure.
If cleaners are paid around 10 euros per hours this 150 extra charge represents an additional 15 hours cleaning.
As he already has my money and will not answer my e-mails asking for a breakdown of the cleaning charges I feel there is little I can do.
Cany anyone help?