Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
Reply
Sorry but I struggled slightly to follow that post.

Am I right in assuming you checked the price on the First Choice website and then rang a First Choice travel agency, or did you ring First Choice direct? I'm a bit lost after that. Where did booking the flights online come into it?
Reply
I struggled a lot to follow it but I was helped by something at the back of my mind saying we've been here before with First Choice.

So, as I understand it, you dealt with a person at FC and thought you had agreed on what you had booked. Then later on find that they haven't booked what you wanted and they want more money off you. A bit like this one http://www.holidaytruths.co.uk/viewtopic.php?f=49&t=148220&start=0

The problem is to get anywhere with a complaint you need documents (or recorded phone calls if it was done through telesales) about what you handed over your deposit for. Without this it will be your word against theirs and they have a lot of practise.

To complain about the lack of response you should have sent the letter by recorded mail and have a Proof of Delivery from Royal Mail.
Reply
yes basically we got the price off the net rang them up and they agreed to match so sorted it out over the phone.
Sent them an email to complain straight away they sent one straight back saying will be intouch within 28 days along with abta guidelines well over that now so whats my next step
Reply
We are still receiving complaints from holiday makers returning from First Choice's Red Sea Holiday Village in Egypt. At the beginning of the season salmonella was reported and then shigella and e-coli. There also appears to be an ongoing problem at this hotel as returning holiday makers are being diagnosed with Cryptosporidium, a waterborne parasite associated with contaminated swimming pools.

Please see our latest report onhttp://www.on-holiday-claims.co.uk/news/holiday-village-illness-coral-red-sea-cryptosporidium.asp
Reply
Holiday Truths Forum

Post a Reply

Please sign in or register an account to reply to this post.

Sign in / Register

Holiday Truths Forum Ship image

Get the best deals!

from our cruise, ski and holiday partners

You can change your email preferences at any time.

Yes, I want to save money by receiving personalised travel emails with awesome deals from Holiday Truths group companies which are hotholidays.co.uk,getrcuising.co.uk and getskiing.co.uk. By subscribing I agree to the Privacy Policy

No, thank you.