Wow what a lot of errors! I hope watchdog take your case, would it be worth contacting your local newspaper ? Let us know how you get on.
Travel Watchdog is an independent website like HT (only not as well laid out and harder on the eyes!!) so don't expect much there. The local paper might be an idea since this problem is down to the local branch who wouldn't want the bad publicity and do seem to have the authority to take the loss on your booking.
Have you paid the full amount or just the deposit? If deposit, if you cancel and walk away who would lose the most - you or FC?
But you know where YOU went wrong don't you?
I'm guessing that they have booked you the wrong thing and quoted you the appropriate price for that, the extra charge to change the booking to what you really wanted makes it the appropriate price for what you really wanted. Did you check the brochure and calculate what the price for what you wanted should be before going into the shop?
It's possible that the compromise way out here is for them to cancel the booking and give you back your money, at this point in the season they still have plenty of time to re-sell your holiday and you still have time to find something else.
Have you paid the full amount or just the deposit? If deposit, if you cancel and walk away who would lose the most - you or FC?
But you know where YOU went wrong don't you?
you should have been raising hell as soon as you saw that. It's always the customers responsiblity to check all documents as soon as they arrive, especially as you watched mistakes being made.Our printouts of the booking actually show double family room on them while our other sister's shows just family room.
I'm guessing that they have booked you the wrong thing and quoted you the appropriate price for that, the extra charge to change the booking to what you really wanted makes it the appropriate price for what you really wanted. Did you check the brochure and calculate what the price for what you wanted should be before going into the shop?
It's possible that the compromise way out here is for them to cancel the booking and give you back your money, at this point in the season they still have plenty of time to re-sell your holiday and you still have time to find something else.
We were unable to check the price etc in the brochure prior to booking as FC had run out of next summer's brochures. All they had available was skiing & twenties brochures. When we had the printouts of our bookings, because mine & my sister (Alison) both showed double room and our other sister (Karen) showed family room we assumed it was what we had asked for. We did not realise and were not told that it in fact meant double bed!! Incidentally, Karen's family room is just a standard 1 bedroom apartment. Have heard nothing from FC head office as promised. I did mention cancelling the holiday to the store manager who informed me that we would lose the £250 deposit we had each paid.
Ooh that's interesting. We may have opened up a whole new can of worms. If you had gone with the brochure and said "we want two of these", knowing the price, and the agent had said a different price and a different room type name then there would have been some onus on you to query it. But if you had to describe what you wanted and they booked the wrong thing on the computer they can't claim you should have seen any mistake at the time. Working without a brochure with clear descriptions was always going to end badly with someone, just turned out to be you, and it was up to them to make sure they knew what they were doing.
I'd write (registered post) and say you want either the holiday you thought you'd booked or your deposits back within 28 days citing the mistake made by the agent and the sloppy method of working in the shop.
Anyone help me out here? Customer asks for something specific and is quoted a price, isn't there a law about making an offer to trade or something?
To be honest I think your best hope is getting the deposits back but do it quick enough and you may salvage something.
I'd write (registered post) and say you want either the holiday you thought you'd booked or your deposits back within 28 days citing the mistake made by the agent and the sloppy method of working in the shop.
Anyone help me out here? Customer asks for something specific and is quoted a price, isn't there a law about making an offer to trade or something?
To be honest I think your best hope is getting the deposits back but do it quick enough and you may salvage something.
Post a Reply
Please sign in or register an account to reply to this post.
Similar Topics
-
First Choice - Booking Changes
Posted by sarahj in Tour Operators and Travel Agents
-
Need help with booking with First Choice
Posted by sandrai in Holiday Complaints
-
First Choice Booking
Posted by Lamby63 in Holiday Complaints
-
First Choice Hotel Only booking
Posted by Happygolucky in Holiday Complaints
-
first choice online booking
Posted by tradermojoe in General Holiday Enquiries, Hints and Tips