First Choice premium?? - Holiday Complaints, Holiday Forums

First Choice premium??

cazza1

2005-02-11 18:38:40

I wonder if anyone can give me any advice.
My husband and I are booked with first choice to go to Cancun on 22nd. Feb.
We paid £299 each for premium seats, today I had a call from our travel agent saying that premium has been overbooked and we no longer will get the seats !
The explaination was that they had anticipated that the new aircraft would be taking us, but it is not yet ready, so had therefore overbooked.

When I asked why us?the answer was that we were one of the last to book premium, so the first to miss out! They will refund our £299, but when I asked about cancelling was told I would lose all my money !

My husband is 6ft 7 inches tall and a big man, we would rather not go at all.

Any advice please, I have invoices showing we paid for premium, surely they have broken the contract and should refund us?

Glynis HT Admin

2005-02-11 18:50:13

Have you tried calling First Choice ? If not give them a try explaining your husbands size/height. You never know they might swap you over.

cazza1

2005-02-11 18:55:05

First Choice

When my travel agent called I went down there and she phoned First Choice while I was there with her and they said it was impossible to move us !

Glynis HT Admin

2005-02-11 19:12:08

Will they allow you/is it possible for you to amend your booking to a date when the seats are available?

The only thing I can suggest is that you give Ros Fernihough, who will give you free advice and explain your legal rights, a call on 01922 621114 as time is of the essence here.

Kath

2005-02-11 19:35:40

Have they told First Choice about your husbands height ? Many airlines will provide ex leg room for someone over 6ft tall.

If they still wont help, I would follow the advice given by Glynis above.

Good luck

Kath HT Admin

topjet330

2005-02-11 21:41:20

it was said in the post in Flights

The person in question booked premium because all the extra leg room seats had been sold or something along the lines of that.

Kath

2005-02-11 22:59:03

Ah thanks Topjet. Have been away on holiday so hadn't read that.

Kath HT Admin

gingerdennis

2005-02-15 16:23:13

FIRST CHOICE OVERBOOKING

can u please update the result of your premium seats situation. may have the same shortly thanks

cazza1

2005-02-15 18:31:34

premium seats

It seems there is very little we can do, overbooking is something that "happens".

I have called First Choice direct and was told that all of the exit seats with extra leg room have been pre booked and paid for (not £299) so no joy there.

We can't even change the holiday because of work commitments.

We have our tickets which show that we should be premium so may get to the airport early and go to the premium desk and see what happens.

Will let you know.

topjet330

2005-02-15 18:37:09

thats the only thing that you can do. Im not saying they wont have it on there system that you got kicked off.

I WOULDNT CONDONE THIS FOLLOWING SUGGESTION:

If you do go to the check in and attempt to say you knew nothing about it, they may be sympathetic they may not and attempt to do something for you.

THE ABOVE IS NOT CONDONED BY ME IN ANY WAY.

cazza1

2005-02-15 18:41:20

premium

thats the only thing that you can do. Im not saying they wont have it on there system that you got kicked off.

I WOULDNT CONDONE THIS FOLLOWING SUGGESTION:

Quote:

If you do go to the check in and attempt to say you knew nothing about it, they may be sympathetic they may not and attempt to do something for you.

THE ABOVE IS NOT CONDONED BY ME IN ANY WAY.

Oh dear who suggested that then ?? where did you get that quote from topjet?

topjet330

2005-02-15 18:42:51

i suggested it.

GoingPlacesGirl

2005-02-15 18:45:13

topjet330

2005-02-15 18:46:38

Let me put it another way.

Dislamer for my suggestion:

I do not expect responsability for anything that comes from my suggestions on HolidayTruths

cazza1

2005-02-15 18:50:54

premium seats

so if i tell them topjet sent me it won't help?

topjet330

2005-02-15 18:52:53

if they have got any sense of aviation they will know that as the call sign for Thomas Cook

GoingPlacesGirl

2005-02-15 18:53:08

I expect they will deny you the right to board if you mention him :shock:

topjet330

2005-02-15 18:54:05

yes i am known as the hit man in the airline industry.

I dont think i have been nice to one check in agent yet.

rachie-m

2005-02-16 10:04:54

If I were you, I would be at check in very early and try to be the first to check in and cause a hell of a stink if they tell you you've been downgraded. You never know? Also there's always a possibility if there's a no show. State your intention for a free upgrade if this happens(for all the inconvenience etc) Not a great start to your hols bur worth a try. Good luck and let us know how you get on.

fallenangel

2005-02-16 10:53:27

Having worked for this particular airline and almost every other charter and seeing this many times, I would say that no premium seats are guranteed, even after you have paid for them on any airline. If the a/c went tech and they had to replace it then they may not be able to honour the seats anyway, due to op. requirements.

What I would suggest as Topjet has is taking your invoice showing the upgrade and the tickets anyway, and trying to blag it. If not they may allocate you extra legroom / bulkhead seats anyway, this has happened in many cases.

Hope this helps

Angel

Holiday Complaints

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