My husband was in Austria for 1 night for work, his flight home on Tursday evening was cancelled. No explanation was given, they just texted him to say flight cancelled, call this number to reschedule. So he had to book himself into a hotel and fly back 14 hours after his original scheduled flight.
British Airways have not given him any information about how to claim back the money for his hotel room/meals etc.... for the extra night.
Does anyone know what he's entitled to?
Thanks
Wouldn't his work refund his additional expenses?
Quite possibly but I think BA should at least pay for the overnight accomodation. He needs to contact BA first of all.There is a post somewhere about what happens in cases of delay or cancellation. I'll try and find it.
try this link http://www.holidaytruths.co.uk/viewtopic.php?f=38&t=27638
Hoefully it will help.
Hoefully it will help.
The EU regulation that BA are pretending doesn't exist is explained here
As far as I can see he is entitled to the cost of the hotel and meals (which BA should have sorted out for him in the first place) and €250 compensation.
This MEP is interested in airlines which refuse to comply with the directive or don't even let on that it exists when they mess you about, use the "contact" link to tell him the story.
As far as I can see he is entitled to the cost of the hotel and meals (which BA should have sorted out for him in the first place) and €250 compensation.
This MEP is interested in airlines which refuse to comply with the directive or don't even let on that it exists when they mess you about, use the "contact" link to tell him the story.
Thanks everyone
He's already contacted BA, just waiting to hear back from them.
Steve 8482 - That link for the MEP doesn't work. Do you have another one?
He's already contacted BA, just waiting to hear back from them.
Steve 8482 - That link for the MEP doesn't work. Do you have another one?
Works okay for me
Yes its working now. Strange.
still not working 
it says "Domain name not recognised"
it says "Domain name not recognised"
- must be intermittent fault.
its intermitent...keep trying it worked for me but not on every attempt
As far as I can see he is entitled to the cost of the hotel and meals (which BA should have sorted out for him in the first place) and €250 compensation.
Yes to the hotel etc, but the compensation depends on the reason for cancellation
Air carriers should compensate passengers ....., except when the cancellation occurs in extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
It works for me OK 
Both the link I posted to Brian Simpson and the version from The Fisherman work Ok for me. Very odd! Any techies out there know what the error message means? Is it something to do with individual Internet Providers servers not finding him rather than the site being faulty??
I wouldn't hold your breath waiting for BA to respond to a complaint. I have now sent 3 complaint letters to them (all recorded delivery and 2 addressed to W Walsh CEO, with the first letter being sent 8 weeks ago now) I have had one reply from Customer Services which tells me to....................phone Customer Services!!
The site might not be responding to some people due to the server intermittently timing out. It just means luck of the draw, if you happened to click on the link while the site was timing out you may get this error.
All seems to be up and running now, thay may even of been updaing their servers or the hosting company for the site was fiddling with the account
hope this explains a bit!!
All seems to be up and running now, thay may even of been updaing their servers or the hosting company for the site was fiddling with the account
hope this explains a bit!!
Hiya, this has also happened to us. Our BA (GB) flights have been cancelled to Ibiza, luckily though we have been re-booked onto easyjet for no extra cost even though the flight at the time was an extra £90 with easyjet. They did email me a few weeks back and gave me an alternative flight, however after checking the web the flight they tried to give me didnt exist. I phoned BA and they said that it was "odd" and to ignore email, which I did. Then they offered us this easyjet flight which we took. Figured out in the end.
He received a reply from BA yesterday offering €70 to cover the cost of his hotel. He's going to write back and is going to quote the Regulation (EC) 261/2004.
Will let you know what the outcome is.
Will let you know what the outcome is.
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