Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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Hi there, I would recommend you contact Ros Fernihough for some advice. Her details are below.

Mrs Ros Fernihough a solicitor at Foster Johnston Oldfield has specialised for a number of years in package holiday claims and is a member of the Lord Chancellor Department's working party looking at the creation of a Pre-Action Protocol for package holiday claims.

Mrs Fernihough can give legal advice on all package holiday claims and consumer airline disputes. She can also advise on holiday travel insurance claims.

For more information look at their website http://www.Solicitorsrus.com

Mrs Fernihough can be contacted:

By telephone on: 01922 637776

Details Supplied with Permission
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Have you checked if your insurance will pay anything under 'delayed departure'?

I suspect you are not entitled to anything from the airline - they've looked after you during the delay (OK a bit shambolically, but they did) which was, I think they would argue, 'beyond their control'. Another matter if it was due to overbooking.

The option of an alternative flight may have filled that flight before they had a chance to offer it to you.

Worth persisting though - you may get something even if not strictly entitled to it.
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Chances are your travel insurance will pay - but probably only a nominal £20 - £30 per passenger.

Not sure about returning home, Deetee, but outbound delays of this length would definately result in sizable refund from the tour operator assuming the passenger has booked a PACKAGE.

A package is normally flight and accommodation but I understand a flight and car-hire (without accomm.) also constitutes a package.

Ring Ros Fernihough as Sarah suggests - she recovered damages for my group when we were delayed (outbound) for 14 hours.
Please let us know the outcome here on thsi thread, Eagle.

Mike
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