hello....can someone give us some advise please.
due to return to uk on british airways flight ba2166 from tampa 22-10-2005,on boarding aircraft seats found and after 15 mins were told to disembark as air craft was unfitt to fly.fault with no 2 engine.we disembarked and were given voucher for meal and hotel accomidation (some were given phone cards outhers like my party were not).
note pushed under hotel door stateing cheque-in would be open 9am that morning.after breakfast we turned up at cheque in at 9,no one avalible untill gone 10.30.some passengers given option to fly from orlando internatiomal and return with virgin.we were not given that option and were told aircraft comeing from houston flight now 9pm that night..(this now puts it 27 hours delayed) meal tickets given out i purchased a phone card to phone family and get long stay car park amended.
returned to gatwick monday morning.
i have written to British Airways and they have replied with £30.00 travel vouchers of which have expirery date (as did the last lot i had of which were for £180.00 and these had expired).
three of us have had to loose a days leave and i have had extra expense with car park.
my question is what is my right to recoupe my loss,on the way out the aircon packed up and the crew had to open the doors to let air through the cabin and issue cold drinks,captain told us there was a problem with the "donkey unit" but the temp would drop as soon as we were air borne..of which it was. thank you for your help
Hi there, I would recommend you contact Ros Fernihough for some advice. Her details are below.
Mrs Ros Fernihough a solicitor at Foster Johnston Oldfield has specialised for a number of years in package holiday claims and is a member of the Lord Chancellor Department's working party looking at the creation of a Pre-Action Protocol for package holiday claims.
Mrs Fernihough can give legal advice on all package holiday claims and consumer airline disputes. She can also advise on holiday travel insurance claims.
For more information look at their website http://www.Solicitorsrus.com
Mrs Fernihough can be contacted:
By telephone on: 01922 637776
Details Supplied with Permission
Mrs Ros Fernihough a solicitor at Foster Johnston Oldfield has specialised for a number of years in package holiday claims and is a member of the Lord Chancellor Department's working party looking at the creation of a Pre-Action Protocol for package holiday claims.
Mrs Fernihough can give legal advice on all package holiday claims and consumer airline disputes. She can also advise on holiday travel insurance claims.
For more information look at their website http://www.Solicitorsrus.com
Mrs Fernihough can be contacted:
By telephone on: 01922 637776
Details Supplied with Permission
I suspect you are not entitled to anything from the airline - they've looked after you during the delay (OK a bit shambolically, but they did) which was, I think they would argue, 'beyond their control'. Another matter if it was due to overbooking.
The option of an alternative flight may have filled that flight before they had a chance to offer it to you.
Worth persisting though - you may get something even if not strictly entitled to it.
Not sure about returning home, Deetee, but outbound delays of this length would definately result in sizable refund from the tour operator assuming the passenger has booked a PACKAGE.
A package is normally flight and accommodation but I understand a flight and car-hire (without accomm.) also constitutes a package.
Ring Ros Fernihough as Sarah suggests - she recovered damages for my group when we were delayed (outbound) for 14 hours.
Please let us know the outcome here on thsi thread, Eagle.
Mike
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