We had an apartment right alongside the feature swimming pool so we really can't fault the room allocation, we woke up every morning to great views. We did have a chronic problem with ants (big ants, lol) and to be fair the hotel made every effort to tackle this, but to no avail which was understandable.
Our apartment was kept spotlessly clean and the cleaning boy was incredibly honest, not once picking up coins we left on the dressing table.
The pool too was kept spotless and the beach area is well kept, but I would suggest taking your own beach towels as we did after reading the very true account of the hotel beach towels smelling something chronic.
The lads who wait the bar and tables at the poolside bar are simply fantastic, they can never do too much for you....priceless.
It's all centred around the food and drink situation at Hauza, if they got that right then they would have very few complaints the hotel.
The in house bakery could hardly be bettered, the fantastic range of rolls and pastries they make there twice a day turned out to be a life saver for many of the guests who practically lived on them during their stay.
It is the total lack of continuity that is the problem with the food, one day you get great pieces of beef steak in a lovely sauce and saute potatoes....the very next day you are stuck with chicken wings and drumsticks that are just not fully cooked with blood running out of them onto your plate, then you get incredibly scrumpteous fresh salmon that was cooked to perfection and then two days of Eastern European rubbish like salted fish in batter (like nothing I have ever experienced) or chicken breasts smothered in so much paprika that we saw a woman choking half to death on a table near us.
You know the food is bad when the Russians go out of the hotel to eat, not being rude there but the food is designed to cater for the Eastern Europeans and Russians, and when they start to complain then it must be bad.
We really are not big drinkers, but the alchohol on offer at Hauza is anyhting but 5*.......I would say more 2*, as is the food overall.