Have you paid the bills? - Help And Assistance, Holiday Forums

Have you paid the bills?

nickmacuk

2009-10-15 11:10:20

Any explanation re the recent downt time on HT? Its been chronic recently

Glynis HT Admin

2009-10-15 11:14:47

Re: Have you paid the bills?

Sorry about this nickmacuk. Van is looking into it and has contacted the server.

Angie34

2009-10-15 11:21:35

Re: Have you paid the bills?

Yes I noticed this too, HT page was not always opening, very erratic some days.

Hope its sorted soon.

Angie

Fiona

2009-10-15 11:29:32

Re: Have you paid the bills?

so do we Angie.
It is very frustrating for everyone. Just don't give up on us please- :sad

Angie34

2009-10-15 11:32:35

Re: Have you paid the bills?

Hi Fiona,

No I wont give up on you. Dont worry.

Angie.

Fiona

2009-10-15 11:33:42

Re: Have you paid the bills?

Vanlaywan

2009-10-18 04:43:15

Re: Have you paid the bills?

Thanks for your patience.

The problem has now been identified and a solution has been implemented. Hopefully by the time you read this it will be behind us.

Please note that the reviews site will be offline one day next week for the period of approx 1 hour whilst we swap a faulty disk drive out.

Regards and aplogies

Van :wave

nickmacuk

2009-10-18 08:38:24

Re: Have you paid the bills?

Thanks for the update Van :tup

steve8482

2009-10-19 18:35:02

Re: Have you paid the bills?

I don't think it's just a faulty drive. For best part of a week I've simply not been able to connect during UK day time and then it all suddenly bursts into life around 19:00 and is OK for the rest of the night. Sounds like the opposite of my local council's planning department who used to switch the database server off when they went home at night!

Actually, just re-read Van's answer and realise he may be reporting on 2 seperate problems...

Vanlaywan

2009-10-19 20:07:22

Re: Have you paid the bills?

Yes Steve, the drive issue is with the other server that deals with hotel reviews as opposed to the forums.

Van :wave

shirley h

2009-10-21 13:53:54

Re: Have you paid the bills?

Hi Van,
do yo have an update for us, as whatever solution was implemented obviously hasn't worked. There are a number of frustrated members having on-going problems. Sometimes we get the General Error message, sometimes everything's fine but for the most part we can open the homepage but not do much else.
Some feedback would be much appreciated.
Thanks

Angie34

2009-10-21 14:15:46

Re: Have you paid the bills?

Hi Van,

I second what Shirley has just posted, it is still very erratic, I also had alot of "General Error Message" page, then no loading, just a white screen until it was timed out and like now, I have just signed on all was fine.

Please could you tell us what is going on.

Angie.

Glynis HT Admin

2009-10-21 14:48:53

Re: Have you paid the bills?

Have text Van to this thread for an update for you all x

Angie34

2009-10-21 14:52:02

Re: Have you paid the bills?

Thanks Glynis much appreciated.

Angie. :cheers

Angie34

2009-10-21 15:55:39

Re: Have you paid the bills?

I have just had another outage of 30 mins. :que

Angie.

Vanlaywan

2009-10-21 16:06:05

Re: Have you paid the bills?

I'm working on it however it's more complicated than I first envisaged.

I ask that you bear with me whilst further steps are taken to attempt to rectify the issue.

Regards

Van

Angie34

2009-10-21 16:24:35

Re: Have you paid the bills?

Hi Van,

Thanks for the update, sorry did not reply straight away as was on another outage, just got back on again.

Angie.

shirley h

2009-10-21 16:44:48

Re: Have you paid the bills?

Thanks for the update Van. I'm sure the members appreciate that you know there's an on-going problem.

Vanlaywan

2009-10-21 19:46:57

Re: Have you paid the bills?

No problems re the updates...

Another change has been made and depending on the outcome of this one will decide whether we need to progress any further...

Do please keep me informed of your own experiences as this assists me in what is and isn't working...I'm as frustrated as anyone by the issues so feel free to keep reporting how you're finding the site.

Regards

Van

shirley h

2009-10-22 07:29:38

Re: Have you paid the bills?

Will do Van. Will report positive and negative issues to keep you informed. Thanks for all the work you're putting in to fixing the problem.

Help And Assistance

Get the best deals!

from our cruise, ski and holiday partners