) 4 nights in Chang Mai including excursions (elephant treking & others), 8 nights in Phuket, all with private transfers. When we were being transfered from Bangkok to airport for Chaing Mai flights we were returned to our hotel, they said that our flight was delayed. We actually found out that the airport had been taken over. We sat in Bangkok for a further 2 nights in our hotel at OUR expense waiting for information about what was happening. No-one told us anything, we kept asking reps Turisima-asia for advise & help, nothing!!! 
Eventually we asked them to get us out of Bangkok and as we had missed most of our Chaing Mai holiday could we go straight to Phuket. They said we would have to pay £250 each to hire a car to take us there. 13hrs driving. We asked if there was a train, No they said, a bus NO they said, anything any cheaper NO they said. So we had to hire the car. (We found out later we could have travelled by luxury coach for £20 each!!!!) We got to Katathani Resort a day earlier than we should have and had to pay a further £140 each to get a room for the night until our actual stay started. Our room even though we had upgraded did not have a seaview, we looked on to a brick wall. I queried this only to be told the rooms we had booked DID NOT have a seaview. I told them we had paid extra for this, they told us we had to upgrade even further to a junior suite to get a seaview, we were now getting fed up of paying out & I said I would speak to our rep. Which I did, he was neither use nor ornament. He did nothing! I asked again at reception only to be told the rooms had no seaviews. When we finally got home in mid December I wrote to Hayes & Jarvis within 2 weeks sending them all documentation to show extra expenses, proof of all I wrote about, and photos of our 'seaview'. They wrote back to me on Jan 7th saying they would reply to us withn 28 days. 53 days later, and after many many phone calls from me in which they told me everytime everything was sorted and I would have a letter withing a day or so, they wrote and gave us £941.00 back a total of £235.25 each to re-emburse us for the whole of the Chaing Mai part of the holiday, flights, hotel accommodation, private transfers, excursions, and flights to Phuket - doesn't add up to me, but still. Next stage I rang the person who was dealing with my complaint and told her I was totally dissatified with this and wanted the seaview monies back also something for compensation. She told me I had to put it all in writing AGAIN!!! 
So I sat down and did it all again. I got a letter telling me they would deal with my request with 28 days! 32 days later I get a letter telling me that although they understand my upset they cannot help any further. But as a GESTURE OF GOODWILL!! they sent ME a credit note 
- remember there are 4 of us, 2 couples on this holiday that paid for the upgrade. But they send ME a credit note. Also I told them in no uncertain I would never book with them again so they Know that that this of no use to me...............................Can any one advise, I want to know where/what to do next, at the least I believe we deserve or upgrade back - but I also feel we should have been given something as compensation for a terrible holiday. Things were far worse than I have written but its a very long story and this is the best condensed version I can give you. I feel we have been treat appaulingly,
Please,please someone help.
