The aim of this section of the holiday-truth website is to enable holidaymakers to get advice and assistance as soon as possible on any holiday complaints or problems encountered.

Our members will be able to offer you advice on how best to deal with your holiday complaints and how to deal with the Tour Operators. However please remember that this will be non qualified advice. We therefore suggest you seek professional assistance from someone qualified in Travel Law.

We have teamed up with Ros Fernihough, Travel Law Solicitor, to provide the best information available.

Ros has offered our members free impartial legal advice. Please note that Ros does not read or post on this board any contact to her must be made via :-

Tel :- 01922 621114

It's a pity your sister didn't check her travel insurance as most policies have an allowance for delayed baggage.

luci

The Daily Express is today reporting a boycott by travel insurers of claims for lost luggage or missed departures, in relation to BA at Terminal 5 ... click here for more.

David

Sudden departure of two BA directors after T5 disaster

British Airways has announced that Gareth Kirkwood, director of operations, and David Noyes, director of customer services, will be leaving the company.

The airline said the departures follow the airline's move to London Heathrow's new Terminal 5.

The opening of T5 last month was plagued with problems and has forced the airline to delay moving other flights to the new facility.

BA said it was now looking to appoint a chief operations officer to combine both roles.

A spokesman said the airline did not have any intention of making any announcements about further departures of BA directors today, nor in the not too distant future.

By Bev Fearis

With permission from Travelmole

Thank you for the newspaper link re insurers, compensation and the info re- the departure of two of BA's bosses. I wonder how they expected to get away with everything when all the signs were there that the opening of Terminal 5 should be delayed.
My sisters suitcases have not turned up yet. Looking at one of the BA printouts regarding the baggage tracking, it looks as if they were sat at Miami airport for 4 days before they came home. BA said that they did not have information on where to forward them too, despite my sister watching a staff member write everything down.
I have helped my sister to write a couple of strong letters, one to British Airways, the other to Norwegian Cruise Line. I have been unable to contact Ros Fernihough.
Don't think we'll hold our breath for a quick response.

Many thanks
Dibley

What's happening when you ring Ros's number? If it's engaged leave a message and they will get back to you asap.

The phone just rings out - no reply.
Dibley.

2 missing cases have turned up this am !!

Would you like me to contact them for you? If so pm me your telephone number and I'll pass it on.

Great news re suitcases

Hello to all members
I'm new and are seeking advices on what i should do regarding BA compenstaion on T5.

My case were simple, the baggage system did not work so we couldn't take our luggage with us to hong kong, so our trip was delayed/cancel and we re-booked the trip on the earliest date availble were 3 days later.

The baggage system were the fault of BA, they said we can go on the plane but not with our luggage on that day,ofcouse we could'nt just dump our valueables in the airport so we went home and re-booked everything. 3 hours on call waiting then finally we got thur.

I recently wrote a letter to ask for compensation, and ba says it was not cancelled.and will not compensate us
please advice as i am going to go for legal steps soon