Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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Personally I would email the hotel direct to confirm how you are booked and to make any requests .

As you are going next sunday they should have all your details through on their system now.
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Thank you for taking the time to reply.. I shall do that now and see what the outcome is..
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contact details here if this is the correct hotel .

Thomson details state standard rooms consist of 1 x double bed and 1 x sofa bed but I wouldnt necessary trust that to be the only options available at the hotel. Best to check direct

http://www.marmaristown.com/marmaris-hotels/holiday-resorts/club-magiclife-marmaris.asp
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Thats the right hotel... thats a great help thanks.. will send an email now and see if I can get any joy that way.. why thompsons couldn't of just rang them direct today rather than spend all afternoon waiting in phone que's and getting no where baffles me.... thanks again
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They wouldnt do that Cerikr . It's too easy . They will only do what they can actually guarantee but I've always had better results with requests this way. I always attempt to cut out the middle man . :D

Thomson blurb also states this " Twin rooms with a Limited sea-view are also available."

Hopefully they will accomodate you in one of these rooms without a charge .

Remember they are Turkish at the other end so make the email clear and directly to the point to avoid the important stuff being lost in translation.

something like this.

Re: arrival (date & surname)

We are 4 adult females arriving on the above date and booked last May for twin rooms . Would appreciate confirmation that we can be accomodated in twin rooms on arrival.

You can take it from there once you receive a reply cerikr. good luck.
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All done.... stated the main facts with a bit of pleading... just had a confirmation email back so will see if that will do us any good..... :cheers
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Just been having a browse on Trip advisor and someone else has been trying to find an email address today . Seems it's not owned by magic life anymore but hopefully you will still get a response from that email even if it is to give you a new contact address.
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