Just wondered - did you book from the internet, or from a high street T/A ??

Reason I asked is, that these days, if you booked on line, Thomas Cook normally issue an "e-ticket" to print off from your computer (and therefore do not send out tickets in the conventional sense) - just wondered if you may have missed this ?

hi i booked it over the phone to thomas cook

Are you sure your tickets have not to be picked up at the airport.

Have you checked for spam as sometimes e-mails can be shunted into spam folders if the system does not recognise it as friendly. Please check for e-ticket in these folders if you have them. If you don't find anything then try to get Thomas Cook to resend. If you don't get through to customers services then go through the booking telephone number and ask them to redirect to customer services it sometimes works.

When did you book your holiday ? If it was in the last two weeks they will be TOD (ticket on departure) as Allmen suggests and will need picking up at the airport.

Kath HT Admin

hi
i booked a week past friday i asked for tod but she said plenty time she would post them i need to know if they dont arrive tomorrow can they be cancelled and re issued for pick up at airport
thanks

Check your invoice - have you been charged TOD ? If so they will be at the airport.

Yes they can re-issue them for you at very short notice, but hopefully that wont be necessary.

Kath x

Go to the "Say no to 0870" site and get the geographical number. I waited 9 minutes on the "Pay more for the call than the holiday" line but only 3 on the geo number.
Good Luck