I am looking for advice with regards to a holiday I have booked for next year. I booked for 5 people with a final cost of £4800. I called again today to add on domestic flights, no probs and a discount from the nice chap at the end of the phone. I paid an initial £1220 to confirm the booking. After calling I checked my booking on the company website as I had never done this before. To my amazement, instead of a balance of £3580, it is only £1800! The holiday price has changed from £4800 to £3000 odd! I have a printed invoice which confirms this as well as the payment received. All the details are correct, passengers, dates night etc.
Is the invoice a legally binding contract so the balance it states is all I have to pay? Whose responsibilty is it to correct? If I pay this balance straight away and get a receipt stating zero balance to pay can I leave it at that?
Help please! Not wanting to seem tight but this could save hundereds of pounds.
Have you double checked the invoice to make sure the rooms are correct.
It may be a mistake that the consultant has made when costing up the accommodation.
Kath HT Admin
It may be a mistake that the consultant has made when costing up the accommodation.
Kath HT Admin
The rooms are identical to the original booking. They are the basic rooms so there was no upgrade price. The adult price has gone from £989 to £589 before discounts of supplements. I have checked and re checked the invoice, itinerary and reservation and they have all got the correct details. This includes a single person supplement of £210. I am confused. I am taking the invoice from the website which is suppsod to be a copy of the invoice I will recieve in the post. IF this is identical, do I just carry on and pay the £1880? If they write and advise a mistke I am happy to pay the correct amount but if I have already paid in full can they do so?
Have a read through the following thread:
http://holidayforums.co.uk/viewtopic.php?t=67202
It gives quite a few pieces of advise and opinions of our members
Mark
http://holidayforums.co.uk/viewtopic.php?t=67202
It gives quite a few pieces of advise and opinions of our members
Mark
This could be an invoice for an internet booking as you can save loads by doing it this way rather than with an agent. Have you checked the invoice, it may say on line price. If it doesn't I'd just discuss it as soon as with your travel agent.
Hi i would say nothing, save your money just in case they do realise their error, but don't do their job for them, let them point it out to you, hope all goes well for you.
Hi,
This kind of thing happened to me many years ago in the days before internet booking. I booked a holiday to Cyprus from Direct Holidays which was advertised on Teletext and they honoured the price, much to the annoyance of fellow passengers when the subject arose during the holiday! So, go and enjoy yourselves and if necessary keep quiet!
Laguna
This kind of thing happened to me many years ago in the days before internet booking. I booked a holiday to Cyprus from Direct Holidays which was advertised on Teletext and they honoured the price, much to the annoyance of fellow passengers when the subject arose during the holiday! So, go and enjoy yourselves and if necessary keep quiet!
Laguna
I have spoken to the other travellers and we are going to pay what the current invoice is looking for bit still save. If they don't ask we will upgrade our room or flight. At least they get some of it back then.
I wouldn't upgrade as that may draw attention to the mistake if there is one, save your money and try and upgrade at the hotel when you arrive.
Dave
Dave
Yes i agree with Dave - any changes you make may mean a new invoice and IF that were to happen they could be alerted . It could just be that you were quoted the wrong price originally . did you have some idea of what sort of price to expect before you phoned for the price .
lyn
lyn
Good idea. It is a Caribbean holiday so we were getting a great price as it was, around £900 p/p. If it was the price I am getting now then there would be zero availabilty. I will keep zipped but keep saving. If any of you work for agents I think I am doing wrong, I apologise, but they have been fleecing us Scots for years around summer time. If I end up having to pay, so be it but fingers crossed.
This happened to me with a hotel booking in Spain but the price showed up on the net at the time. I rang the company and they said its right. I knew it wasn't. I paid up and then was told after making another query about arrival times nearer to the date that the price but it was their problem not mine and they would honour it.
Good Luck
Margaret
Good Luck
Margaret
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