Hi

We called to book a holiday last night and were given a price we were happy with. We advised that we could pay half yesterday then the other half today. We listened whilst the payment was processed and were advised that it had gone through. We were also advised that the cost included luggage, a meal on the plane and an upgrade. We left all of our contact details, phone nos and email address. We wrote down the booking reference number.

Today we called to pay the rest and were told that the deposit was not taken and the hotel was NOT booked. He told us that the hotel was fully booked. After speaking to the Manager (very apologetic as you can imagine) she told us the price had gone up and that was the best they could offer but there was availability in the hotel now. We were informed by the Manager that the travel booking number was invalid and also that it would not include transfers and probably not a meal either.

Any advice would be appreciated.

Thanks

Wendy