My daughter and boyfriend were due to travel to the Maldives with T.C. Signature tomorrow. This afternoon, less than 24 hours before their flight they were contacted by the T.C. travel agents and told that their hotel had been overbooked and the last 20 bookings had had their holiday cancelled. They went to the shop and were offered an alternative hotel in the Maldives if they were prepared to pay £6000 extra or an alternative holiday in Mauritius at no extra cost which they didn't want.
They have been offered a refund and the magnificent sum of £40.00 each as compensation.
The shop are now trying to find an alternative holiday but are having difficulty doing so and in any case my daughter and boyfiend specifically wanted to go to the Maldives to the hotel they booked at this time of year. Getting leave is difficult for both of them as it has to be booked well in advance with their companies and it is unlikely that they will be able to get the dates of their choice later in the year now.
They will lose the first day of their holiday tomorrow now anyway trying to see if an alternative holiday can be found.
Seeing as the Tour operator has overbooked, is it reasonable that they can give such short notice as they must have known this for some time?
Surely the level of compensation offered is derisory as it is all down to the tour operator although T.C. say it is in the small print of the contract that they can do this.
Advice please.
I agree that they surely must have known earlier but there is no way you can prove it.
Perhaps vote with your feet and use another Tour Operator in the future.
Mark
I have just had a look at my terms and conditions of my booking with Thomas Cook and it does look like that they have stuck by their own booking conditions. The compensation is correct for the time given and they do say that they will try and offer alternative accomodation, sadly that's all they will do.
Seeing as the Tour operator has overbooked, is it reasonable that they can give such short notice as they must have known this for some time?
It is quite possible that it was the hotel that caused the overbooking and not Thomas Cook and that the hotel may have only told TC of the situation at short notice.
Hoteliers routinely oversell their rooms knowing that the room blocks they give tour operators or try to sell themselves via other methods will rarely be 100% sold. If a hotel is overselling their rooms they will also probably leave it to the last minute to do anything about it because they hope that the oversale will diminish with last minute cancellations or unsold rooms being released back by tour operations.
I suspect that TC were not to chuffed about this situation either as presumably if 20 bookings have been cancelled, TC suddenly had 40 odd seats empty on their charter to Male which they have lost revenue on, on top of any money they were making on your and others bookings.
I hope you manage to find a suitable alternative.
Thomas Cook will regain their revenue as I know in contracts with Hotels there is a penalty clause invoked when hotels don't meet their room allocation. The reason I know is because a manager of a hotel in Turkey told me they had to pay a fine when it happened to them.
Sorry to hear about what has happened. LIke another poster said TCSIG might not have known about it until the last moment as well. This is the last thing TC would have wanted to happen. There is nothing worse than having to phone someone to break bad news about their holiday, trust me. I hope your daughter managed to find another holiday. They could always try writing a letter of complaint. They may not ge anyway as whats happened is covered in the booking conditions, but it's worth a go.
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