We are due to fly to Turkey in 4 days time. Thomas Cook our operator has just informed us that there is a new hotel which is being
constructed next to our hotel. The letter states that there is no cause for concern regarding noise nuisance,dust and general building
works. After visiting the agents today and probing further it has become apparent that things are actually of a much worse senario.
Out of the 10 areas of the hotel that have been assessed 6 of them are catagorised as a 1 which is serious noise level. The Customer Service Manager
even accepted that a level 1 category was serious as he used to be a rep.

We are not satisfied and have asked if we can be moved to another hotel of a similar standard that we originally booked which was a 5*.
Unfortunately Thomas Cook have advised that to move us to a similar hotel we must pay the difference which is estimated at £1100 as
apparantely holidays have shot up in price since we booked ours in March.

We feel that this is really unfair, we paid £2400 for our holiday it was booked in good faith and although we are entitled to a refund what
we really want is our holiday but don't see why we should have to pay the difference when we are not responsible.

Any help from anyone would be much appreciated as time is running out!