Can you clarify the name of the holiday company that Co-op Travel used?
I ask because when I put Escape Holidays into Google it brings up a company that offers self catering and bed & breakfast holidays, booked direct with the owners. They do not appear to be ATOL or ABTA bonded.
Louby
Holiday company is called Escape Beach Holidays, I may have missed the Beach bit out of the title previously. The letter I have from them does say they are with ABTA.
I work for Co-operative Travel and Escape is the companys in-house operator that deal with Package holidays and flights etc and so not accessable on the net etc.
My advice to you is to go back to the branch you booked this at and they can forward a complaint onto Escape on your behalf.
Im sorry to hear you had such a terrible experience with your holiday and you manage to get some well deserved answers from Escape.
BBNTT
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