When we were there last year, yes you did have to pay a deposit for the remote control for the telly in your room but you got it back when you returned it to reception when checking out.
I would be interested to know why lunch wasn't very accessible. Does this mean it was difficult to get to or was it difficult to find?
The reps were there from 9am until 9pm every day and we were also given an emergency telephone number for them should we have needed them out of hours.
Reception was also open 24/7and was always manned by extremely helpful, friendly english speaking staff.
Yes, the complex is isolated, (but not as isolated as some AI's we've been to). There is an excellent bus service that stops right outside the complex and is very good value too.
Finally, IMO, if you are going to holiday there in April then you are going to run the risk of the weather not cracking the flags every day.
If the kids can't use the outdoor pool facilities and they don't want to go to the kids clubs then surely the responsibility of finding alternative entertainment for the kids falls on the parents and is not necessarily the sole responsibility of the reps or entertainers?
There have been other reviews coming through on the trip advisor website and these are all good, worth having a look. If nothing else, they might put your minds at rest a bit.
,because we use nicknames or surnames its hard to tell,i am also a she 
