Hi we are off on the 3rd only 6 days to go we are so excited the weather at the moment is great make sure you take plenty of sun lotion see you all there

I wonder if any reviews will be posted soon for the people who went for 1 week! im looking forward to reading them

ooh yeh shouldnt be long now! eek i hope they're good!!

am sooo excited now it's only a month til we go! when are you off danielle?

your lucky you've got a month, bet you cant wait! we dont go until September!! Just so excited though!

First one to post a review HERE wins, erm........wins the thanks of all the members still to travel!

Pippy

Hi here in Mexico thought I might let you know how things are going. We landed on the 3rd and taken to one side and told the resort isnt ready and that we would be going to another hotel without the royal jacuzi suite. I was not happy as FC knew it was not going to be ready. After having a huge row and causing such a fuss we were given our money back for the up grade. We are now in the Occidental for the 2 weeks not what we booked( but they have looked after us well.* Although we are not in a Royal suit we are aloud to use the facillities of the Royal club.
We walked along to the White Sands there is no childrens pool ready there are huge holes in the ground and they have just laid the turf 2 days ago. We were aloud to use the White Sands for meals etc but the hotel we are in at the moment serves better food. It looks like it should be ready soon but if you are going next week I suggest you prepare yourself for bit of a disapointment especially if you have children.
Not a good start to our holiday lets hope yours are better. There is one consolation the weather is great. Going for a swim now sorry to be the bearer of bad news. I suggest you check with your travel agent although I dont think they will tell you the truth. SORRY GUYS.
Wend

The resort is open, only certain guests were switched. You're better off calling FC Customer Services directly for an update than going through the agent.

uh oh..... doesnt sound good....

and they havent got long to put it right for our visit either, just a month! although we've no kids, we have upgraded to adults only bit.

grr......

Hi, I have read other review regarding this hotel on other sites and to be honest I think it will be fine in about a week. Just finishing touches.
With regards to the other post how do you contact customer services rather then direct through to the agent as sometimes they just tell you what you want to hear.
If you look at signature vacations they do state that the splash pool will be ready by the 17th May.
I go four weeks today, and am not worried at all.

where else have you read other reviews fatherboyle?
we fly out from manchester 4 weeks today too

We will be on the same flight then.
Am I allowed to say the name of the site??

oh great lol might see you there then!

i dunno if you're allowed to be honest but i'm sure the moderator will tell you off nicely if it's naughty

Customer Services have the latest updates on the unit - 0871 664 0145 is the Accommodation Enquiries line

Here goes then
Trip Advisor has 77 pages on this hotel and just go to the last few pages and it will bring you up to date
By the way dont be looking for a priest in the airport its just a name I always use
It will be fine I wouldnt worry, they are putting the finising touches to things now by the sounds of it, it will deffo be done when we go

thanks for that number will give them a call tomorrow

fatherboyle wrote:

Am I allowed to say the name of the site??

There are a couple of review sites we don't allow links to (purely because they don't allow links to us), you'll know if you've posted a link to a disallowed website because it'll be caught in the word filter so please go ahead and post your link
Pippy

TA links are fine (you have insufficient posts to add links at the moment though).

no problem. the weather here is amazing at the moment, low 30s and the humidity is not too bad. shame i'm going in the opposite direction tomorrow tho! enjoy it, cozumel is beautiful. don't miss the opportunity to snorkel or dive on the reef, and go over the water to playa del carmen in the evenings.

you want recommendations - just PM me!

no worries ... lynzmk's not my real name either

will check out T.A, but not too worried either to be honest , same as you.
Like i said we've no kids so kids pool's no problem to me although i probably would've played in it - so long as our room's up to scratch and we don't get moved to another hotel i'll be happy !