Hi
I have been to Thomson today to pay remainder of my deposit,leaving a balance to be paid in a about months time. The agent got herself in a right tizzy as I presented a voucher which had already been deducted from original cost when I booked over the phone. Being honest I pointed out her figures were not correct and she was charging me less than she should. After discussing the problem with other collegues she realised her mistake, and corrected it, or so I thought.....now the balance is even less than the first mistake. I didnt really look at the receipt until I got home. My partner says wait until balance payment is due and see what they request. I dont want my holiday to be cancelled due to not making full payment, because I am usually honest and upfront I am leaning towards contacting them with the mistake.....or should I just wait.
M
If it worries you (as it obviously does) I would go to the shop again and see what they say..... I doubt that they would cancel the holiday though, they will just send an invoice stating what is owed. Denny
I'd go back and tell them as I'm honest like that. (have to be really, hubby being an officer of the law )
No doubt they'll spot the mistake and just adjust your final payment accordingly and if they don't enjoy a few drinks on hols on them for a change
Id wait and see as well but make sure you keep all the different invoices youve had and most importanly the original costing
As you know where the mistake is I suggest you write it all down and present it to them.
I'd go back and point out the problem, then they can decide what to do, and you will be able to sleep at night knowing you did the right thing. Perhaps that sounds a bit tame to all you 'take a chancers' out there, but it would be awful to be turned away at the start of the holiday because you were considered to be in breach of the conditions of booking/payment in full!
Since you've already tried paying the correct amount once, I'd definitely wait for the balance due invoice. As long as you've paid the amount on the final balance invoice, you're holiday should go ahead, as any mistake would be due to their incompetence and nothing to do with you. Just make sure you hold on to the receipt for the final balance paid until you return from your holiday.
As you had pointed out the original mistake i would wait to see what the final invoice comes to. Who knows what the holiday costs? If you look at the brochure price, the price in the shop and online you will come up with 3 different prices often involving hundreds of pounds so who are the losers normally.
I am too honest, I would point it out just now because I would hate them to phone me and tell me knowing that I probably knew.
And pay whatever the price is----------if it's the original price-you haven't lost anything------------if it's cheaper then to the TA!!!!!!!
Just thought I would let you know the outcome of paying my balance.
I telephoned to check the balance due and was told £832, I waited for the reminder invoice and guess what....it requested £632.
I rang Thomson and asked the agent to confirm the balance and she said £832.
Called in to pay the balance last week-end,she said I owed £632,I again queried the amount and she confirmed I did owe £832,( which was the correct amount)She said sometimes the system does funny things
Anyway cant wait to go to Tsilivi in June.......Just need my tickets to arrive on time
Glad you got it sorted finally Margaret - you can rest easy now and look forward to your holiday
If I had "known" that they had made a mistake I just wouldnt have felt good about myself for accepting something I knew was a wrong price..........and after all wouldnt we ALL have been on the phone immediately if it had been the other way round and they had charged us £200 too MUCH
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