Hi,
I went to this hotel last feb, did not email them regarding food as we had an early morning flight. HOwever i did email them on various occassions before we went asking them some questions and they responded very quickly and where very helpful. I dont think you will have any problems.
Just to let you know even though we only went for 1 week ( and the weather was not great for the first 4 days, although it did get better ), we still had a nice time. The food is very good, staff are great, the kids clubs and animation team are very very good !!!.
We had already booked AI before we went but they do ask when you arrive if you want to upgrade.
We had a suite when we went and was fine....
As we went in Feb we had no issues with sunbeds... There are quite alot !!!! so you should be fine at the time of year your going.....