I have a friend who has recently returned from a holiday where the hotel was not finished, building works were still going on and advertised facilities were not open as promised. She had been assured before travelling in writing by both her travel agent and the hotel that everything was finished and open. She has photographic evidence of the promised facilities in the course of being built and not open. Since returning the hotel has been closed in order to finish the works and other guests have all been relocated. On complaining to her travel agent, the hotel have reimbursed the hotel costs. However this was a very expensive holiday and the reimbursed costs do not cover the cost of the flights (longhaul) or the disappointment or distress caused. Does anyone know if she is entitled to any further compensation? Thank you.