Hi Guys,
we went to Bulgaria on the 15th of last month with Balkan holiday. We booked in to the Varshava Hotel in Golden Sands. The hotel was like something out of the 30's! the bathroom was so small that the door opened up right under the shower, it was filthy with thick greenish blue limescale on the shower head, the sink was covered in rust, the room was so small you couldnt even swing a cat in it.
When we booked this holiday we asked if there was intenet in the hotel and were told that it did have, we work online so we needed to still have access, when we got there the internet access was a booth out on the street with three computers that were so slow. The milk at breakfast was watered down, ect, i could go on buy it would take forever. Anyway, we complained to the rep and were told that we would have to pay an extra £400 to get moved to another hotel so we decided to find our own one.
we were told that we could claim the money back fro the hotel when we arrived home by sending in a complaint form.
We are now back and have sent the form off with a letter explaining what went wrong, we even have photos of the state of the room, only to get a letter back saying that they think that the hotel is fine and that they are sorry that we didnt.
what can we do now?
sorry for the long post.
Cheers
Sheila
The Hotel Varshava is a 2*, see HERE
Bulgarian tap water can be heavily mineralised, which may explain the state of the shower. You got the internet access you asked for, but the speed reflects the state of the telephone system in some parts of Golden Sands. To have a satisfactory internet connection you really need a 4 or 5* hotel with a business suit.
Milk I would expect to be 'watered down', as it will have been made up from powder. The bulk of Bulgarian milk production makes cheese, Bulgarians themselves don't put milk in tea or coffee, and they don't like breakfast cereal.
I'm sorry to say this Sheila, but you went 2* and got what you paid for. When you asked to be moved, it would have to have been to a 3* hence the extra cost. There is only one other 2* in the resort which is likely to have been much the same. As these old hotels are renovated, they become upgraded in star rating.
Peter
Bulgarian tap water can be heavily mineralised, which may explain the state of the shower. You got the internet access you asked for, but the speed reflects the state of the telephone system in some parts of Golden Sands. To have a satisfactory internet connection you really need a 4 or 5* hotel with a business suit.
Milk I would expect to be 'watered down', as it will have been made up from powder. The bulk of Bulgarian milk production makes cheese, Bulgarians themselves don't put milk in tea or coffee, and they don't like breakfast cereal.
I'm sorry to say this Sheila, but you went 2* and got what you paid for. When you asked to be moved, it would have to have been to a 3* hence the extra cost. There is only one other 2* in the resort which is likely to have been much the same. As these old hotels are renovated, they become upgraded in star rating.
Peter
Also, with most TO's, if you end your stay at the hotel originally booked and go off and do your own thing, it is deemed that you have curtailed your holiday and they will have no more responsibility for you, regardless of the complaint.
In their holiday info pages it says that their 2 star rarting means basic with no frills but value for money and that rooms and bathrooms will be small. It goes on to say that typical Bulgarian bathrooms are small and if you require a large one, you are better to book a 3 or 4 star.
I have to say that the pictures on the link Peter posted look dreadful and I certainly would not liked to have stayed there myself.
What else was wrong with the place?
Louise
In their holiday info pages it says that their 2 star rarting means basic with no frills but value for money and that rooms and bathrooms will be small. It goes on to say that typical Bulgarian bathrooms are small and if you require a large one, you are better to book a 3 or 4 star.
I have to say that the pictures on the link Peter posted look dreadful and I certainly would not liked to have stayed there myself.
What else was wrong with the place?
Louise
Hi Sheila, as you've just found out, hotels in Bulgaria can be pretty rough and many hotels are stuck in the 70's. The country is still gearing up for tourism in many ways and things you'd take for granted at home don't mean necessarily mean the same thing there - e.g the "milk". 2* there is quite basic - think 2* SC accom in Greece.
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