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Are we dealing with Jet 2 Holidays or was the hotel booked as an add on to a straight Jet 2 flight booking from a link that came up? It might make a difference as to who exactly the hotel booking company is.
A bit odd that the hotel denied knowledge of the booking but paid for a 50 mile taxi ride, how did that come about?
A bit odd that the hotel denied knowledge of the booking but paid for a 50 mile taxi ride, how did that come about?
I wondered about that too Steve 
No links on Jet2.com website to add accommodation. As far as I know the only way to book accommodation is through Jet2holidays.com
Yes, the holiday was a package with Jet2 holidays and they arranged the change of hotel.
In that case they are definately the accomodation supplier - in fact they even accept full Package Tour regs responsiblity in their T&Cs which is good.
Says they must be informed in resort at the time - done - and then again within 28 days of return in writing to their Customer Services address. Don't e-mail, write a proper letter and send it recorded delivery. Keep to the facts, no more than one page and say you expect signifcant compensation.
If this had been a simple last minute change to another hotel it may have been worth £100 compo but given what a shambles it turned into I'd be looking for beyond 50% (cash) of the full holiday price or a LOT more in vouchers.
Says they must be informed in resort at the time - done - and then again within 28 days of return in writing to their Customer Services address. Don't e-mail, write a proper letter and send it recorded delivery. Keep to the facts, no more than one page and say you expect signifcant compensation.
If this had been a simple last minute change to another hotel it may have been worth £100 compo but given what a shambles it turned into I'd be looking for beyond 50% (cash) of the full holiday price or a LOT more in vouchers.
I am wondering whether Jet2 actually knew about it or whether the hotel had perhaps overbooked and hadn't informed them? Seems strange, as you say Steve, that they would pay a 50 mile taxi fare if they were blameless.
What did the rep have to say about it?
What did the rep have to say about it?
It is odd but as this is a proper package then Jet2 are responsible. One thing, I'm assuming that 2 people were moved which is why I mentioned £100 cash, based on £50 each (they'd have paid £40 each if they had notified change of hotel at checkin). If it's all 7 then obviously you should be way beyond £350.
I agree it's Jet2 responsibiliy, just sounds a bit strange, that's all!
thanks for the advice. All seven were moved and we have now sent the letter to jet2 Jet 2 claim it was the hotels fault but they were notified by us at the time and now by letter. We will just have to wait and see if they reply.
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