Hi everyone, I was in Tenerife from the 17th March to 24th March 2007. When I arrived back to ireland, there was no sign of my luggage. I went to the desk and they told me that Tenerife had contacted them and said my bag got stuck in the belt and as there is only one flight a week from Tenerife that they would send it via Madrid. Well I have rang every day and the latest is that Tenerife said they sent it to Madrid but Madrid dont seem to have it. Its so upsetting. Everything is gone and I now have to go through the claim process which I can only imagine is long and drawn out. In the mean time waiting to see if it turns up.
Has anyone ever lost luggage completely? Any experiences of luggage turning up after this length of time. Any help is appreciated.
Oh the airline was Futura.
Nicki
Hi there
understand completely what you're going thru'. My case was lost on my flight out to my holiday in Athens last year. I did eventually get my case returned to me 23 days later, after arriving back in the u.k.
Dont give up hope and keep us all posted.
understand completely what you're going thru'. My case was lost on my flight out to my holiday in Athens last year. I did eventually get my case returned to me 23 days later, after arriving back in the u.k.
Dont give up hope and keep us all posted.
Nikki
I assume you completed a 'lost luggage' report when you arrived back in Ireland.
Which airline did you fly with?
Polly
I assume you completed a 'lost luggage' report when you arrived back in Ireland.
Which airline did you fly with?
Polly
Thanks bigstego i willxx. Polly I flew woth Futura. I did fill out a PIR report and have now sent off my claim details. I spoke with Cork Airport yesterday and they said they got through to Madrid but they have hundreds of unclaimed suitcases so i just gave them a list of what I could remember in there. Will keep you all posted. Thanks for your messages.
I've just noticed that you'd said you flew with Futura in your initial post. Doh! 
I don't know how much use the barcode tags are in tracing lost luggage, but I thought it had improved the chances of tracing suitcases.
Nicki, it's not a totally lost cause as one of my sister's cases went missing in Dallas and it wasn't traced until 2 weeks after (it had never left Manchester) but she got it back intact.
I know this is not much help to you now but I always make sure that I have my home address and telephone number inside my case in case it goes missing and the external luggage labels come off.
Hope you have some good news soon.
Polly
I don't know how much use the barcode tags are in tracing lost luggage, but I thought it had improved the chances of tracing suitcases.
Nicki, it's not a totally lost cause as one of my sister's cases went missing in Dallas and it wasn't traced until 2 weeks after (it had never left Manchester) but she got it back intact.
I know this is not much help to you now but I always make sure that I have my home address and telephone number inside my case in case it goes missing and the external luggage labels come off.
Hope you have some good news soon.
Polly
Hi Nicki
As you have been in this situation you migh be able to answer this -
My daughter and her friend flew from Glasgow to Prague yesterday with FlyGlobespan, their luggage never went with them so they don't have any clothing, toiletries etc.
Am I right in saying that the airline (Globespan) are obliged to pay compensation for reasonable and essential purchases made i.e. underwear, change of clothes, toiletries etc ?
Nicki did you buy any emergency essentials items and then claim a refund from Futura ?
The pair of numptys have forgotten to take the details of their insurance company so they can't even contact them for assistance / advice
Thanks for any advice
Graham
As you have been in this situation you migh be able to answer this -
My daughter and her friend flew from Glasgow to Prague yesterday with FlyGlobespan, their luggage never went with them so they don't have any clothing, toiletries etc.
Am I right in saying that the airline (Globespan) are obliged to pay compensation for reasonable and essential purchases made i.e. underwear, change of clothes, toiletries etc ?
Nicki did you buy any emergency essentials items and then claim a refund from Futura ?
The pair of numptys have forgotten to take the details of their insurance company so they can't even contact them for assistance / advice
Thanks for any advice
Graham
hi graham
My flight was with Flyglobespan, glasgow-athens, and my case was lost going out. Although they are obliged to re-inburse you for essantials etc they refused even though i kept all the reciepts. They just kept telling me to contact my insurers.I phoned the Air transport users council's helpline, who were good at advising me re what my rights were. i wrote a stronger letter to globespan as advised by the atc quoting the correct sections of the legislation. but, they still refused to reimburse me. anyway at this point life took over events and i didnt pursue it any further. However the atc were wiling to take my case up (scuse the pun) and pursue the matter on my behalf. Let us know how it goes and i hope you have better luck with globespan than what i did
My flight was with Flyglobespan, glasgow-athens, and my case was lost going out. Although they are obliged to re-inburse you for essantials etc they refused even though i kept all the reciepts. They just kept telling me to contact my insurers.I phoned the Air transport users council's helpline, who were good at advising me re what my rights were. i wrote a stronger letter to globespan as advised by the atc quoting the correct sections of the legislation. but, they still refused to reimburse me. anyway at this point life took over events and i didnt pursue it any further. However the atc were wiling to take my case up (scuse the pun) and pursue the matter on my behalf. Let us know how it goes and i hope you have better luck with globespan than what i did
Hi bigstego
Thanks for your advice.
They went out and bought a few essential items (underwear, toiletries etc) yesterday morning and they received their cases yesterday afternoon
According to Globespan somebody had taken the wrong cases at the airport
Anyway I hope you all get your luggage problems sorted quickly.
Regards
Graham
Thanks for your advice.
They went out and bought a few essential items (underwear, toiletries etc) yesterday morning and they received their cases yesterday afternoon
According to Globespan somebody had taken the wrong cases at the airport
Anyway I hope you all get your luggage problems sorted quickly.
Regards
Graham
Well I sent everything to Futura last week and telephoned them this morning and they said it will be 20 days after they receive the letter before I hear anything.. 
...I cant take much more. I dont want money from them, I want my stuff back. I cany understand how this can happen.. Its a disgrace..
...I cant take much more. I dont want money from them, I want my stuff back. I cany understand how this can happen.. Its a disgrace..
I am hoping that they find your case. Money is not the issue its personal belongings and uncertainty. Best Wishes. CBG
From today's Guardian:
http://www.guardian.co.uk/letters/story/0,,2054740,00.html
Always be polite when checking in!
Post edited for copyright reasons. Link inserted to relevant webpage
David HT Mod
http://www.guardian.co.uk/letters/story/0,,2054740,00.html
Always be polite when checking in!
Post edited for copyright reasons. Link inserted to relevant webpage
David HT Mod
rpbristol wrote:Extract removed for copyright reasons .. David HT Mod
Surely that would not have been allowed
I mean in the light of events in New York etc, surely each article of baggage must be accompanied by a passenger? That it is a baltant lapes in security and I am surprised the Check In Clerk does not lose his job.I do hope you get your luggage back Niki, I have been the victim of lost luggage myself and I can appreciate how distressing it is.
Or it's possible the check in guy was just joking.
Well i have an update.. i had been onto Futura regarding my claim only this morning and then i receive a call from Cork airport saying my bag is up there.. I can not believe it. Im so happy..For anyone who ever goes through this, just think of me 33 days after i landed i received my bag.. Thanks to everyone for their kind replys and happy travelling xx
Great news Nickie and many thanks for letting us know the outcome 
Thats excellent news Nicki, really pleased that it has turned up 
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