Love Holidays
4 Posts
Completely astounded! My mum (she is only 44) suddenly suffered a serious brain hemmorage which left her in a serious condition in intensive care in King College Hospital London. As you can imagine this is a very stressful and scary time for my whole family. On top of this we are due to go on holiday on August 6th. For obvious reason we no longer could go so proceeded to cancel our holiday to Majorca which we booked through Love Holidays. We explained our situation in quite a heart felt message, we were cancelling through no fault of our own and due to a serious medical condition. However, they proceeded to send us an invoice for the full cost of the holiday, which we had not yet paid. Due to having no choice we have had to pay for the whole of our holiday! Even though , there is no possibility for us to go!!! I find this disucusting and we can’t even afford it due to my dad being unable to work due to my mums condition. It’s a kick in the teeth
So near the date of departure then the full cost of the holiday becomes due. Standard practice in the travel industry. Final balance is due 10 to 12 weeks before departure
But that should not be a problem, you can claim the cost back on your travel insurance.
You do have insurance?
But that should not be a problem, you can claim the cost back on your travel insurance.
You do have insurance?
Unfortunately we didn’t, we were just looking at buying some before this happened. Really we were very unlucky :/
Sorry but there is nothing you can do without insurance. Might seem harsh after the event but people should take insurance out as soon as they book.
One suggestion - try to talk to someone in senior management, it might be possible to postpone the holiday in the circumstances. Rather than be messed around on the phone send them a letter setting out the circumstances and ask the question. Don't rant at them it never works but ask if they can assist you. Send it "Recorded Delivery" as you will then have proof it has been received.
You already know how they mess you around on the phone and emails have a bad habit of getting lost by these companies.
The Directors are as below. Perhaps address your letter to one of them. I would have suggested the company secretary but she resigned in May
MR ALEXANDER GEORGE COURTENAY FRANCIS
MR JONATHAN PAUL MARSH
-
MR CHRISTOPHER JOHN MCCAVERT
-
One suggestion - try to talk to someone in senior management, it might be possible to postpone the holiday in the circumstances. Rather than be messed around on the phone send them a letter setting out the circumstances and ask the question. Don't rant at them it never works but ask if they can assist you. Send it "Recorded Delivery" as you will then have proof it has been received.
You already know how they mess you around on the phone and emails have a bad habit of getting lost by these companies.
The Directors are as below. Perhaps address your letter to one of them. I would have suggested the company secretary but she resigned in May
MR ALEXANDER GEORGE COURTENAY FRANCIS
MR JONATHAN PAUL MARSH
-
MR CHRISTOPHER JOHN MCCAVERT
-
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