Flew back from Hong Kong to London Gatwick last Thursday (2 November 2006) on what I think was only the third flight to the UK on the newly launched Oasis Hong Kong Airlines. Given questions on another thread regarding this new airline I thought I would give a quick run down to the flight for the benefit of others who may be considering flying with this airline.
Flight
O8 700 HKG 01.30 LGW 06.25 (schedule times)
Price (10/10)
1000 HKD (just under £75 GBP) plus taxes. Total paid 1634 HKD (about £114.75)
Reservation (9/10)
Via Oasis web site whilst in HKG on route back from Australia. Fairly painless and straight forward process that took about 10 minutes.
Check in at HKG (6/10)
Flight scheduled to depart HKG at a rather anti-social 01.30hrs. Arrived at the airport nice and early thinking we could check-in a wander the lovely new airport but disappointed to find check-in did not open until 23.15hrs. We had already pre-booked our seats on line that morning (no charge and something that you can apparently do 96 hrs before departure). Surprisingly the on-line system allowed me to reserve 54A and 54C for the two of us, therefore effectively blocking 54B which we hoped would then not be allocated to anyone else. Seven desks opened to check-in this B747 - two for Business Class and five for Economy. The process did however seem painfully slow and despite being near to the front of the queue still took us 45 minutes. We were given a letter at check-in explaining that the flight would take an extra 1h10min due to problems with obtaining permission to fly over Russia.
Baggage Allowance (10/10)
23kgs allowance. Surprised Oasis did not reduce this and charge extra like Ryan Air. Many people had what appeared to be much more weight yet I saw no one at check-in being charged excess.
Boarding (5/10)
Very surprised to find that given the departure time and the fact that the airport was nearly empty (just one CX flight to LHR and one BA also to LHR, both leaving just before us) we were boarded via a coaching gate! Business Class passengers and families with small children were invited to board first - then left to stand on the very same coach that the rest of the passengers travelling in Economy then joined some 10 minutes later!!The first low-cost saving sprung to mind.
Aircraft (7/10)
Ex-Singapore Airlines B747-400. Shiny and freshly painted on the exterior. Inside I was surprised that it was looking a little tired already. Not sure if Oasis had done anything with the interior or just were running it in the state it arrived from SIA in.
Business class on the lower desk had seating arranged in 2 x 3 x 2 configuration. Seats looked comfortable enough but the blue seating covers looked a little grubby.
We were down the back in Economy (purple seat covers). Seating was 3 x 4 x 3, then 2 x 4 x 2 towards the very back of the aircraft.
Comfort (8/10)
Our Economy seats had a rather comfortable 32' pitch. Blankets and pillows had been thoughtfully laid out on each seat for our night time flight. Fortunately the flight was not full so as soon as the seat belt sign was switched off after take-off I moved in to a centre row of 4 and laid out and went to sleep.
Entertainment (6/10)
Whilst it was nice to see individual TV monitors and a choice of about 12 movie titles, the screen was so small and with the seat in front reclined, near impossible to watch anything. I was surprised that Oasis did not charge for the headsets. These were however most uncomfortable to wear and perhaps worth taking your own on board if planning to fly Oasis.
Meals (7/10)
I already had my head under a blanket and was in the land of nod when the first hot snack came around about 40 minutes after departure. A hot breakfast was served about 90 minutes before we landed into LGW - surprisingly nice; choice of English breakfast or Oriental, both free and served with a choice of tea, coffee or water. My breakfast consisted of omelette, bacon, baked beans, roll with butter and jam, melon slices and orange juice. You could also purchase soups and hot pasta type "pot-noodle" snacks plus confectionary and Pringles crisps from the crew if you were hungry.
Drinks (7/10)
I expected to pay for drinks on this low-cost carrier, but having received a free meal and free headsets I was left wondering why they chose to fiddle around charging for tea, coffee and alike, yet missed an opportunity to charge £3 for head seats and perhaps £10 for meals. Soft drinks and tea/coffee were priced at £1 or 15HKD. Wine, spirits and beers also for sale. Good choice on offer and all served on demand by the crew rather than a trolley service down the aisle.
Amenity Kit (1/10)
Not expecting one of course but had to comment on the rather strange option of buying one. Of all the things Oasis could make money on and get you to buy, this seems a strange one to pick. For a staggering £20 for a mini-kit or £25 for a slightly larger kit - I didn't see any takers. I can't see how it can be worth Oasis loading these onto each flight and trying to flog these over priced items to passengers. Far better might have been a duty free selection - which was non existent yet surely a money maker for a low-cost airline with a captive audience?
Crew (10/10)
A very friendly and happy crew.
Flight Time (1/10)
How LONG! 14 hours and 20 minutes!! I couldn't wait to get off the plane! Because Oasis still did not have over flying rights over Russia we took one of the longest routes known. According to the Skymap we seemed to flight north over China, then dive back south/west taking us over a very long routing via Tajikistan, Kazakstan, Uzbekastan, Iran, Bulgaria, Turkey, then into Europe. The various mountainous terrains below led to some rather bumpy flying at times. This long flight time was the draw back for me - but I'm sure once they sort out the problems with the Russian aviation authorities, this will improve.
Value (10/10)
Really can not fault a flight from Hong Kong to London costing just £115 (or £75 without tax). I kept chanting the price to myself in my head whilst counting down the hours of the very long journey. The flight was worth every penny of the amount I paid. That said I just can not see how Oasis can continue to operate flights with seats costing so little money. I'm very surprised that the airline did not look to make additional revenues elsewhere (headsets, duty free/gift items etc).
Grab a bargain whilst you can!