I complained to thomson about some aspects of my holiday that were quite dangerous, and the fact that thomson reps were not qualified in. Also that i was charged for our suitcases at Luton in June 2008 for our Egypt flight.
Thomson wrote a two page letter apologising etc, but never gave any refunds etc. I am appalled how we were treated and my mum who collapsed. Is there any other option i can go to to complain further up the ladder?
Thank you.
Michelle x
I would have thought your first point of call would be ABTA, Derwent.
Have you thought of giving Ros a ring?
Thanks to both of you, i hadnt thought of either.
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