I recently attempted to book 2 x 20kg baggage to my booking at On the Beach.
The system somehow booked 2 x bikes transfer instead.
I checked before I submitted my booking of luggage and no where did it say I had booked 2 x bikes.
Once it went through I received confirmation that 2 x bikes were booked. No luggage had been booked.
I called their helpline immediately. The person who answered was unhelpful and rude. He said that I would have to "rebook" my luggage. I asked him about the bikes and he said there was nothing he could do about it.
This cost me £300 in total.
I registered a complaint the following day. I received an email yesterday stating that the fault was mine and that they would not be able to reimburse me. They did, however, offer me £60 as a gesture of good will.
What do you suggest I do next? I want full reimbursement for the "bikes" which is approx. £150.
Thank you.