A few days later we realised that they had sent us two confirmations for different dates. When we looked into it they had booked us on two holidays which departed on different dates, but which we couldn't ever have taken because the second one left the uK whilst we were still out of the country on the first one. Obviously we didn't book these two holidays, and we didn't put in the payment details twice!
However.....OTB were adamant that we had, and we couldn't prove otherwise because the only info we had was the screen-dumps from the holiday that we had booked. (How do you prove that you didn't book a a holiday?)
When we contacted them they agreed to cancel the hotel but said that they couldn't refund the flight as it was too late. We contacted BA and they were very helpful and agreed to allow us to cancel it. However they couldn't refund it to us because it was booked through a credit card of a Mr. G W***. Needless to say that wasn't me and I still don't know who he is, but assume that he is one of the owners of OTB.
To cut a long story short, OTB use their rules which allow them a month to reply to a complaint. In effect that means that you wait a month for a reply to every letter and they won't talk to anybody on the phone.
In the end I got all of the money back in December, but only because BA were very helpful.
I should also point out that OTB hid the fact that the holiday didn't include transfers and that they were flying us into Tunis (2 hurs away) when the nearest airport to the hotel was Monastir (20 minutes away). The additional costs of the transfer would have been about £180 (on a holiday which cost about £840 for the two of us). I got the hotel to arrange the transfer because I wasn't prepared to put any more of my money through OTB:
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Edited by
Glynis HT Admin
2010-01-21 23:28:11
Edit to remove personal name
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