Well, where do i start... when i found out about XL i cancelled my hotel with otbeach and went hard to make sure i got a receipt for the 450 i spent... but i still have not got the money from them! - i call the department that is suppose to deal with me and no answer - i Email them and i get an email back saying there is a delay - I cant get threw to them and i am lost - these people are so quick to take the cash but never want to help - i am happy to say i got a refund of 640 from CAA for the flights but still very angry at otbeach for lack of comms and respect... i have no idea where to go from here... any advice?
I'm trying to get 450 from otbeach which they have already given me a receipt for but no cash value~?
much appreciated
Zee & Laura
Was the £450 for accommodation?
yes the 450 was for hotel.
They occassionaly post on here defending themselves. Pointing out that their site doesn't use 'live prices' and thats why people invariably get a phone call the next day saying their holiday has gone up in price blah, blah,
Not sure if you are yet in a position to pm, but if you are I would pm them. Presumably they would not want the bad publicity on here of them constantly ignoring you.
Have you had any communication from them at all ?
Not sure if you are yet in a position to pm, but if you are I would pm them. Presumably they would not want the bad publicity on here of them constantly ignoring you.
Have you had any communication from them at all ?
What were their terms and conditions ? Were you allowed to cancel free of charge ? As i assume you bought flights and accommodation seperately OTB are not obliged to refund just because XL went bust.
Kind Regards
Stewart
Kind Regards
Stewart
Dear Zee & Laura
We are sorry to hear you are still awaiting a response from our XL refunds team. We had approximately 20,000 affected passengers and we have now successfully administered the vast majority of these passengers' bookings.
So we can check on the status of your refund can you please contact us at forums@otbeach.com which is our forums email a and be sure to include your OTB reference number and an up to date contact number.
Once received we will be in touch
All the best
On The Beach
We are sorry to hear you are still awaiting a response from our XL refunds team. We had approximately 20,000 affected passengers and we have now successfully administered the vast majority of these passengers' bookings.
So we can check on the status of your refund can you please contact us at forums@otbeach.com which is our forums email a and be sure to include your OTB reference number and an up to date contact number.
Once received we will be in touch
All the best
On The Beach
Thank you all for the in-put. I Have now recived an email from the Admin department saying i will be refunded shortly...
Has anyone had this said before, is it serious?
All of a sudden i am smiling! Its funny when i found this site things got sorted....
Cheerio Z&L
Has anyone had this said before, is it serious?
All of a sudden i am smiling! Its funny when i found this site things got sorted....
Cheerio Z&L
as a new member you probably haven read through most of the site, we are truly independent of all tour operators/airlines etc this makes us a target for t/v and press to do their research on up coming stories, it also means we have a large number of members who work directly in the industry to either monitor what is being said or to give help and advice [without promoting their companies] we pride ourselves and members in that you will get the most accurate unbiased information available to holiday makers on the web
yasus
wizard
yasus
wizard
Pleased for you Z&L. As Wizard says with Holiday Truths being a truely independant site with no loyalties to any of the travel companys, it can certainly make those in the Industry that are falling short of the standards customers require sit up and take notice.
It's good to get a result without having to get solicitors or the small claims court involved. I wish more companys would rectify their errors without making their customers go to those lenghts.
Doe
It's good to get a result without having to get solicitors or the small claims court involved. I wish more companys would rectify their errors without making their customers go to those lenghts.
Doe
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