my daughter payed to take me and her two little ones to pontins in southport, we checked upfront about access as im wheelchair bound and have limited mobility. we were assured everything was fine, we get to the camp and find the chalet, not locked and filthy, and no access, my daughter had to park me outside in the rain while she cleaned the room and then had to carry me into it, the bed had 3 legs and the bathroom didnt even have had grips, so i couldnt use it, We then thought, well were here lets make the most of it, but alas that wasnt the end of this horrible tale. We decide to cheer the kids up and go swimming, we get to the pool which is UPSTAIRS with no left or chair lift, my daughter had to dragg me up the 4 flights and go back down for the children, we come out of the changing rooms to find the pool stairs are at the far end of the pool and i cant manage that distance, the only lift into the pool is for children so i ended up sat in the toddler pool surrounded by little kids, lovely but not my idea of fun, so i sat and shivered in 2inches of water so they could have fund, to be promplty told "get out"while they cleaned the pool everybody had to sit on the side for 15 mins and then were let back in, this happens every 45 mins. We gave in and as there is no diabled changing facilities i went back with my clothes over a wet costume. So we go to the "entertainment area" once again no access and you cant get a wheelchair in between the games, so i got parked at the door again, could get into the wacky warehouse with the kids, as no access. no food areas i could access, i had to eat from a manky van outside and within hours we were all being sick, we are still sick now at home, we stayed for 23hrs and left in tears. what should of been a lovely 3 day break, nearly broke my daughter poor girl. if you have a little spare cash DONT BOOK HERE go to Martin Mere they are much better and more organised. on there holiday i dont feel like a burden but part of the family again......