I am rather puzzled where Three separate cancellation charges come into this. Fastrack are an ABTA bonded agent who will put together a package for the individual or simply sell you a holiday.

Where it is a package then when a holiday is cancelled there may be charges that apply.

These are usually based on a percentage of the total cost which varies dependent upon how near the date of cancellation is of the holiday.

Perhaps your best solution would be to contact Ros Fernihough who is a specialist in travel law, she has helped many members of HT.

She will be able to advise you exactly where you stand. We can only express our own opinions.

TEL. NO. 0845 2262332 (local) or 01922 621114

FAX NO. 01922 629042

fwh

Thank-you very much for your help and advice
first of all when we went through Travel Zoo this took us to the company Fasttrack Holidays we thought that they would be booking the cruise flight stay holiday, when in fact they went through Travel City to do the booking and onto Costa Cruises making all the these companies require their cancellation fees. All this stated by Fasttrack holidays personally
to us before the communications broke down.
We will contact Ros Fernihough Thanks once again for your time and help.
Regards Jai

Here is a number I got for their Customer Services from the saynoto0870.
Telephone 01793 851869 Customer services and don't let them send you back to the 0870 no.
Directors for this company are. R Deller and S. Medd.
I hope that this information will be of help to you. I am one determined lady but I was surprised by the speed my issue was dealt with!

I booked a cruise with this Company and it was for single occupancy. QM2 12-24th July. I shot myself in the foot and said I realise that I would have a high supplement to pay. I paid £1398 but when I got documenation form them it said £1200. I asked them about this and they told me what I had paid was correct.
On the QM I raised this with the future cruise consultant. It showed that I had only paid the £1200.
Home Tuesday night called them Thursday first of all said this was correct. Asked to speak to a Customer Services and was told yes this is correct. Called Cunard for the date and time of email confirmation invoice which they said they didn't have. Got this called Abta and Trading Standards. Fired off an email asking for the refund of my £192 and advised them against ignoring me.
Called the next morning and was quickly put through to Customer Services complaints and was told they would get back to me in 28 days. I refused this and said I would accept 7-10 days and no more. That afternoon I get an email saying that the money would be refunded and that it was now with their accounts.
Received a letter with the cheque on the dated the 26th July arrived on the 29th. Got back on the 24th.
The letter says the usual Withoiut prejudice.

want to sent this as I almost lost it. The girl I spoke with is Keira Dipper

Hope this helps. Good luck

sue

Sorry for the errors! I did mean £198 and I got back Tuesday 24th called them Wednesday 25th. Told that invoice had been emailed on the 29th May the date I booked time 12.21pm emailed late on the 25th called them 26th in the morning. Went out and when I got back the email was here saying that she has spoken to her Director and that I would have a refund.

Reading your post again. Are they saying that you need to pay Costa cancellation fee. Did they book a flight seperately? If so if this was a low cost flight or a non changeable flight then you may lose this.
When did they tell you the price was so high? Did you know this before or after the deposit was paid?
If they failed to advice you of the price and then subsequently told you later then this could be misrepresentation and they would have breached the terms of your contract with them.

I would suggest that you call them again using this number and possible send a letter FAO so that it goes to the Managing Director of the Company. Wonder if the Director would speak to you they told me no. I then asked to speak to their PA and this is when I got some action on the phone.
All of a sudden they had all the paper work including the email I sent the previous night.
It might also be useful to call the Trading Standards Office. You should call the office for your own area. Tell them what happened and if they think they have mislead you then they can take action against them. Companies hate the TSO being involved. Also as someone else said they are Abta and Atol bonded. You could make a call there also.

£400 is a lot of money and even though you have insurance it would not pay in this case. Feel very sorry for you.

Sue

Thank-you for all your kind help Sue,andi am sorry you have had all these problems too.
The Fly Drive Cruise deposit paid as requested.
we decided to have transfers instead of a car.
The transfers were for the wrong destnation, Port Canaveral instaed of
Fort Lauderdale (didn't realise this at the time).
Asked for balance then they forgot entirely any transfers.
Asked again told of the higher price.
Decided to cancel as they could not offer anything else that suited us
for our budget.So they informed us we must pay all three companies
Fasstrack Holidays ,Travel city,and also Costa Cruises.
We will follow all your welcomed advice thank-you for your input
Most grateful to everyone with the support.Kind Regards from Jai.

When did you decide to cancel? Was it right away before you had the full quote? You are obviously going to Florida. Could you not have used your fly drive from the Airport thus cutting out the need for a transfer by car or coach?
Is there no way round this like having the holiday later or finding another holiday but I expect that you would still run into problems with cancellation fees. It makes it so obvious that we need to know absolutely everything before we go ahead with the booking.
Had you known the cost of the transfers then you might not have gone ahead.

Don't know what Fast Track will say but they may be justified in saying that they can make this charge for the cancellation. Have you paid them the final cost? If not then it might be worth exploration other avenues.

For me it was very easy to get my money back but they had obviously over charged me in the first place. I did expect more hassle than I actually had.

Good luck

Sue

My family are elderly and retired no alternative was available or affordable for them The holiaday was for their Anniversary They company miss quoted the tranfers and cancelled they had to cancel as a last possible resort with great dissapionted ,still awaiting The Manager
of Fasttrack to reply to e-mails and post sent .Phoned them and
always seem to be 4th in the queue waited 20 mins and gave up on that e-mailed again and waiting for reply as usaul no reply.
Good luck to you to sue from Jai.

Forget email and telephone.

emails often do not get answered and if they have a system fault then they may not get it.

Telephone calls make them rich and you poor.

If you wish to deal with them rather than get someone like Ros involved then send a letter by recorded delivery or the signed for service. These can be tracked online with the post office. If you finish up in court with them then they will have a problem if they try to deny you have contacted them.

My personal opinion is speak with Ros.

fwh

Dear Fwh Thank-you for your input we will follow your good advice
good luck from Jai.