I hope someone can give me some advice, sorry if this is long winded. I booked a 3 night Santa Lapland trip with First Choice on Wednesday at my local shop for a really good price, which I had seen on the internet and they matched it for me. When I got home I checked on the internet again and saw that the 4 night Lapland trip had also been greatly reduced. I checked again this morning and it was still the cheap price. I thought it would be too late to change my booking, however after speaking with a friendm was told that you had a 48 hour cooling off period to change your booking so decided to give FC a call lunchtime. They said it would be fine to change my booking and would get on to it and give me a call. This was just after 1pm. About 2.45pm, I had still not heard anything so gave them another call. I was told the girl who was dealing with it had gone out to lunch, but someone else would do it rightaway. I explained what a good offer it was and why I was in a hurry to get it booked. The holiday was still showing on the internet at the cheap price. An hour later I had still not received a call, so I phoned FC again and spoke to the original assistant. She explained that we would have to pay admin costs of £40 a head as it was less than 5 weeks before the holiday. She said she had had to make a few calls to determine this, hence why it had taken so long for her to get back to me. I told her the admin charge was fine and I just wanted it booked, it had now been over 3 hours since my original call. Ten minutes later she called me to say she had been just about to click on the confirm button on the holiday and the price had just gone up over £1000. Could not believe it, told her I wasn't happy and if she had changed the holiday in the first instance this would not have happened. She said she would speak to head office to see if she could do anything, but did not get anywhere. I tried to speak to them myself but the office was then nearly closing and was told just to put it in writing and post them a letter, which is obviously going to take too long. Does anyone have any idea if I have any chance here, or do they have any contact nos. or email addy's for First Choice so I can send one to them tonight. Would really appreciate any help as I am soooo mad!!!!!