Me my wife and son booked a holiday through Eclipse (First Choice) to Calan Bosch (3 star) (Menorca) for 7 night AI at the Hotel Calan Bosch starting on the 22nd October 2007. The holiday was booked in September 07. We chose this hotel & resort for its beach front location and marina for walks in the evening. All seemed well until we landed in Mahon. After collecting our luggage we proceeded to one of the FC reps who handed us our details and told us that we were going to the hotel Calan Blanes, in Calan Blanes. We informed her that this was the incorrect hotel & resort and she passed us on to the FC airport supervisor. After a few phone calls he informed us that the Hotel Calan Bosch was shut so we had been moved. We had not been informed of this and protested strongly that we did not wish to go to Calan Blanes and had never wanted to (been to Menorca on numerous occasions and know the island well). He said that someone had tried to telephone me all day on saturday 19th October, but that was not true, nor had I rec'd any letter of the changes. After approx 45 mins with the only bus left being the one to Calan Blanes (full of holiday makers) we agreed to have a look at hotel. my wife asked him about what would happen if we did not like this hotel and he replied stating that we would be moved and we would not pay any transfer costs as it was FC's fault not ours. He offered us €100 compensation in resort and we refused. Basically we went to the hotel Calan Blanes and it was in our opinion dire! There was no beach only a very small cove that was full of building rubble. We asked to be moved and the rep said he would arrange for the next day. FC offered us an alternative that was only 2 star and not on the beach, we refused. FC then offered us 4 star hotel (Punta prima ) on the beach. We agrred to accept this, but were then informed that we had to pay the approx €65 transfer. I refused point blank and at this point was told that nothing more could be done in resort. We then filled in the relevant complaint forms. This holiday then went from bad to worse in every aspect possible. Back in UK ther was a letter waiting for me informing me of the changes or offering a full refund (which I would have accepted). The letter was dated the 5th October, but was not franked until the 17th! I filed a complaint with FC and e mailed all the relevant docs in pdf format including pictures of the hotel, rubble etc. They did not reply only the phone response stating that the complaint time was 28 days for reply. They did not reply. Upon checking my bank account later, I noticed a payment of £125 from First Choice! I rang them for an explination telling them I did not accept this as compensationbut was told that I had been sent an e mail. I had not. They then sent me an e mail and hung up. I e mailed them immediately informing them of this. It was at this point that I contacted ABTA and told them this story of events. They told me that FC should not have put money in my account without my agreement. I have sent ABTA all the details and they are investigating. They should have rec'd a reply by the 19th Jan but FC didnt reply. I have been informed by ABTA that they will be sending FC a reminder! I feel that I am getting nowhere. Can anyone help, its not just the money, its the time we have lost?