I have booked my wedding with Thomas Cook for 39 passengers to stay in the Rui Palace Las Americas Cancun, the date is for 19th August 08 and we booked in late January.
We were given a good discount and booked, handing over our deposits. A few days later I went into the shop and noticed the computer screen said Riu "Playacar" I queried this but was told everything was fine,we were booked into the correct hotel.
We continued to pay off our holiday and make wedding arrangements until a Thomas Cook sales person phoned me to tell me, not only had they booked us in the wrong hotel but in the wrong area!
After apologising and admitting they were wrong but were going to rectify the problem I had to deal with a a number of phone calls telling me I would have to change the date to the 26th of August but that they wouldn't charge us extra ( how kind, I had booked reception party, invites and wedding outfits by this point!) It was very stressful they kept on suggesting we must change the date to cover their costs. I work in a school and am not allowed time off in the term, there in also the added problem of wedding guests getting their children to school on time and the friends and family booked into other hotels. They know this but as the 19th is more expensive we have to change or pay an extra £100 per guest! A total of £3900! They are blackmailing me into paying! No money, no wedding!