This isn't really official advice as such, just 'thoughts' as you asked for. But some years ago when I had a really bad problem on holiday with my young son, I actually found that my hotel reception was more use than anyone else. They called the ambulance worked out where the nearest clinic was, then the clinic arranged for me to get to the nearest large general hospital for treatment.

Another time when DIY to Prague with friends, and were subject to a mugging we just went straight to the police, they directed the person concerned to the relevant places to get a new passport (well letter of permission to travel without one).

I know it's depressing to have to think about it, but perhaps a few discreet enquiries as soon as you arrive as to where hospitals, police etc are located and perhaps an emergency taxi number to keep in your room might not go amiss. Then you can forget about it and enjoy yourselves. I'm sure you have good travel insurance and take a few Credit Cards, just incase you need to pay for stuff that can be claimed back. Also if its EU you can take whatever has replaced the E111,

Hi Sue .. there are several sticky topics in our General Holiday Enquiries forum which may interest you, on the subjects of Travel Insurance, EHIC (which replaced the E111), Health Information for Travellers, Foreign Office Advice for Travellers, etc.

David

It may also be an idea to find out the phone number of the nearest British consulate before you go. There is a mass of information available from the Foreign Office at http://www.fco.gov.uk then click "Travel Advice"

Also, does your insurance include an "Assistance" line? If so you've probably got as much help as you would from a rep - and judging from posts elsewhere even booking a package doesn't guarantee getting one of those anyway.

Thank you for all the helpful comments.
Sue

I rent out an apartment and leave an information folder in there with this sort of info. We are also on hand to help and advise.

If you are renting privately I would suggest you ask the owners if they supply information on what to do in an emergency.