as the person has said
this would indicate to me that the hotel was aware, had agreed, and so are liable for some compensation.
i would ensure i got a copy of the e-mail trail, if you do not have this already, and then contact Ros Fernihough, Travel Law Solicitor, to provide the best information available.
Ros has offered our members free impartial legal advice. Please note that Ros does not read or post on this board any contact to her must be made via :-
Tel :- 01922 621114
when i booked my hoiday i said to the travel agents that i need the hotel to cater for me and he said that would not be a problem he sent the hotel an email saying to them and they came back saying that would be ok
this would indicate to me that the hotel was aware, had agreed, and so are liable for some compensation.
i would ensure i got a copy of the e-mail trail, if you do not have this already, and then contact Ros Fernihough, Travel Law Solicitor, to provide the best information available.
Ros has offered our members free impartial legal advice. Please note that Ros does not read or post on this board any contact to her must be made via :-
Tel :- 01922 621114
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