Hi
Done a DIY hol and booked an excursion through Thomson. Got voucher by email and told pick up point is Hotel Poseidon Palace. Thomson website lists the Poseidon Centre only which assume is it and shows map that puts it between Calle del Esperanto and Call de Emilio Ortuno.
Don't want to miss trip by waiting on on wrong side of complex. Missed Valencia trip last time went to Benidorm cos rep told us wrong pick up point.
Emailed thomson, waited a week, emailed again got an apology and that someone would check with resort team and email me back, still no reply though another week later.
any help appreciated if anyone been on excursion from there
If Thomson are telling you that the pick up is at the Poseidon Palace, then that would suggest Via Emilio Ortuno. But in view of your previous experiences, it would obviously be best to have that confirmed by Thomson. Do you have many days in the resort before the date of the excursion, in which case it may be possible to check out locally the exact pick up point if they still haven't answered your emails ?
David
that's a bit clearer.
have sent further email back to same thomson adviser asking for reply but failing that will check with thomson in resort. going in next few days and excursion not until Thursday.
Thanks
If you have any difficulties contacting them in the resort, try checking the Thomson excursion noticeboards within the complex, as they might confirm a single pick up point for both hotels.
Thanks David.
Glad to hear it, Andy. Hope you enjoyed the excursion, tell us all about it when you get back.
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