Hi
Done a DIY hol and booked an excursion through Thomson.  Got voucher by email and told pick up point is Hotel Poseidon Palace.  Thomson website lists the Poseidon Centre only which assume is it and shows map that puts it between Calle del Esperanto and Call de Emilio Ortuno.  
Don't want to miss trip by waiting on on wrong side of complex. Missed Valencia trip last time went to Benidorm cos rep told us wrong pick up point.
Emailed thomson, waited a week, emailed again got an apology and that someone would check with resort team and email me back, still no reply though another week later.
any help appreciated if anyone been on excursion from there
                    
                                    
            
                
                The Poseidon Complex comprises of two hotels, the Hotel Poseidon which has an entrance on Calle Esperanto, and the Hotel Poseidon Palace which has an entrance on Via Emilio Ortuno.
If Thomson are telling you that the pick up is at the Poseidon Palace, then that would suggest Via Emilio Ortuno. But in view of your previous experiences, it would obviously be best to have that confirmed by Thomson. Do you have many days in the resort before the date of the excursion, in which case it may be possible to check out locally the exact pick up point if they still haven't answered your emails ?
David 
 
                
                
                
                                    
            
            
        If Thomson are telling you that the pick up is at the Poseidon Palace, then that would suggest Via Emilio Ortuno. But in view of your previous experiences, it would obviously be best to have that confirmed by Thomson. Do you have many days in the resort before the date of the excursion, in which case it may be possible to check out locally the exact pick up point if they still haven't answered your emails ?
David
 
 
                
                
                
                                    
            
                
                Thanks for your help
that's a bit clearer.
have sent further email back to same thomson adviser asking for reply but failing that will check with thomson in resort. going in next few days and excursion not until Thursday.
Thanks
            
        that's a bit clearer.
have sent further email back to same thomson adviser asking for reply but failing that will check with thomson in resort. going in next few days and excursion not until Thursday.
Thanks
                
                If you have any difficulties contacting them in the resort, try checking the Thomson excursion noticeboards within the complex, as they might confirm a single pick up point for both hotels.
David 
 
                
                
                
                                    
            
            
        David
 
 
                
                
                
                                    
            
                
                Glad to hear it, Andy.  Hope you enjoyed the excursion, tell us all about it when you get back.
David 
 
                
                
                
                                    
            
            
        David
 
 
                
                
                
                                    
             
                        Post a Reply
Please sign in or register an account to reply to this post.
 
      
            
    
                
        Similar Topics
    
            
        - 
                    Thomson Excursion Spoilt my holiday
                    
                    Posted by meldes in Holiday Complaints
- 
                    Thomson complaint - Excursion hell in Turkey
                    
                    Posted by MrsC2010 in Holiday Complaints
- 
                    hotel poseidon..is it for us
                    
                    Posted by sungirl76 in Spain - Costa Blanca Discussion Forum
- 
                    Poseidon Hotel & Apartments
                    
                    Posted by Sineadrus in Bulgaria Discussion Forum
- 
                    Hotel Poseidon Playa & places to exchange money in Benidorm
                    
                    Posted by rwb46 in Spain - Costa Blanca Discussion Forum
 
    