Hi Everyone,

Just wondered if anyone can give me an advice please?

In Sept 07 we booked a 1 bed superior apartment with sea view at the Matina for 3rd Sept 08 with Direct Holidays. We then received an email confirmation confirming this and a few days later received the invoice thru by email, all were correct confirming that we had booked the 1 bed superior apartment. We then received 5 invoices over the next 10 months after Direct Hols had been taken over by Thomas Cook all again confirming that we had the superior apartment but just advising us of various flight/reference number changes.

We then paid the full balance of our holiday on 7th July and received a final invoice a few days later only this time the bit about us having the superior apartment that we had paid a large supplement for had disappeared!!

I called Direct Hols to query this & was advised that no changes had been made to our booking so just to assume that we did have the superior apartment that we had booked & paid for. Not trusting what they said, I contacted the Matina directly & Yiota the receptioist advised that Thomas Cook had only told her we had a booking for a standard apartment. I called Thomas Cook again & they said that they could see that when I made the original booking through Direct we had indeed booked the superior apartment, the rep we spoke to said that she would contact the Admin dept & get them to look into it. They finally called me back 3 days later to advise that actually according to their records I hadn't booked the superior apartment and the supplement I had paid was just for the sea view. Told them that this was complete rubbish & I had 6 invoices that confirmed I had the superior apartment and that i could fax them all to them if they wanted. They said that they would look into it again & call me back...I'm still waiting....

Any advice???