Booked our first cruise with Island around the Med for next year. All the ports were places we hadn't been to ( except for Barcelona which we both love ) which is why we booked it. I now discover by accident
( trawling their website ) they have swapped Valencia and replaced it with Mahon. We have previously spent 2 weeks in Menorca so it's a bit of a let-down. When I phoned Cruise1st they were very offhand and said Island have the right to change ports of call and often do, they also added it was covered by their T's & C's and we would have to accept it. Pardon my ignorance but is this a common thing and does it mean they could change all of the ports, without either informing me or allowing me to cancel?
Sorry to sound off but we spent ages picking this first cruise and feel we have been a bit cheated. Perhaps I didn't do enough research?
Jim
Jim, I too would be interested in the replies to this. I have, so far, been very interested in a couple of cruise itinerary, only for them to be cancelled. Luckily (?) this happened before I had booked. I now have booked another cruise for Sept 2009, but the anticipatation, and build up, to my holiday is marred by those T and C's that say basically that the cruise line can do whatever they want
Normally they have it in their T&C's so that they can change ports for operational reasons. This is usually if they can't dock in a particular port due to weather on the day so I am surprised that the port has been changed before sailing.
We have had a port change before cruising on one occasion, and also on another occasion notification upon boarding of a change in one of the ports. Neither of these hindered our cruise experience in any way. Remember you will have other opportunities in the future because, like all of us, you will catch the cruising bug without a doubt!
MY old(2007) Island brochure has this clause with the 12hr flight change, and change of airport but not stansted,Luton Gatwick, heathrow are all considered the same. no mention of itinerary.
IMHO one port on a 7 day cruise would not be a major change even if it was a primary port on the cruise but 2 could be, I have not checked the details of all cruise lines but any lines fair interpretation would be based on industry norms, NCL consider 2 ports major so thats a start.
I feel there is a research project for someone here
Once travel commneces the rules change so most travel companies try to hide changes, but if they could/should have notified you before an given you the choice there would probably be grounds for a claim
Some of the US Guests had been given this info from their TA. A lot of people did not get this info,. that there was this change of itinerary. The alternative Ports were Valencia and Gibraltar. A lot of people had booked this cruise for C/B and Tangier.
Reason for changing Ports was that they did say safety was an issue. I would not have dared do anything there other than a X excursion. Women are harassed passengers can be abused with the main object of trying to sell you something. Crew and Passengers were put under pressure etc etc. If you read on the Internet you will see that there are many instances of this. The main object is that the Captain can make decisions based on Weather Safety and much more.
If this company is changing ports it could be that it is more expensive to dock there. It could be that there are too many ships in Port on that day, It could be any number of things.
I have cruised the Med more times than I care to mention. Does it make any difference to how much I enjoy them. Absolutely not. Mr Summit 12 night cruise ended on the 8th September and I had been to all of them and many times. How can I tire of Venice Dubrovnik and Santorini? Athens Rome Florence Villefranche ad there is one Port right now I can't remember OH Naples.
I don't do any excursions these days. I always find something new or changes since my last cruise there. Don't put yourself under stress just because of one Port change. I too had been to most of these Ports on land based holidays. I loved Valencia last year it was new and still enjoyed Gib. Many time and with the Barbary Apes etc.
Could you cancel and book with another Company. Can't remember your details. If you were to change and lose your deposit (Which you could do) Book with a different Company then that should be your choice but to worry about having been to somewhere before. You will only be in Port for at most 12 hours or so. Don't let this spoil your pleasure in looking forward to your first cruise
Changing to a different Company the same could thing could happen.
Sue
It falls throught the gap of the examples mentioned in the T&C's.(5.5)
They list major/significant as
2ports changed to sea days
minor as
one change of port
one port to sea day
change in order of ports
change of times in port
By saying one port change is minor you could argue that 2 changes is major or they should have said upto 2 changes is minor.
http://www.celebritycruises.co.uk/resources/Booking_Conditions.pdf
Further reseaach needed but that is now 1 definate and one probable that would make 2 port changes a valdid cancellation without penalty
One port change definately not so OP is stuck with the holiday for now.
Thanks everyone for the feedback. I checked the Island brochure and their T's & C's basically say they can change whatever they wish at their discretion, seems we're stuck with it. Having been to Mahon I do agree the harbour is very beautiful and I'm sure we'll have a great time, I suppose I'm a bit mad at myself for not realising they could do this without our consent. We booked this cruise very early bacause we're combining it with a stay and, because it's our first time, we wanted to make sure we got a good cabin. If we enjoy it as mush as all you guys reckon, I think we'll probably wait a lot later next time, by which time the ports will be settled other than for weather or safety reasons.
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