Hi any help would be appreciated.

Basically we booked a Thomson Gold package holiday to Mallorca flying out on 26 of Sept 08 with Thomson. The carrier to bring us home was Futura Airlines scheduled for Sun Oct 5 08 at 8.25am. On the 16 of Sept 08 received travel documents confirming this schedule but unbeknown to us Futura Airlines had gone into liquidation on the 8 of Sept 08 - 18 days before we travelled, therefore Thomson knew that we would not be returning on this flight but said nothing at all.

The first we knew about the significant change to our flight which had been rescheduled on a Thomson flight for 10.45pm on Sun Oct 5 08 was when we queried with the hotel Thomson rep why last weeks flight timings were still on display. To then be informed quite frostily that Thomson reserved the right to change our flights (presumably without informing us). At no time did the hotel reps attempt to inform us of this significant change to our return journey and had we not inquired we would have been sitting there waiting for a non-existent coach transfer in the early hours of Sunday morning. We was not offered free phone calls, a cup of tea or anything during the enforced delay and had to pay for a late check out and incurr all additional costs ourselves despite repeated requests to the Thomson reps. We was both scheduled to go to work at 5 am on the Monday morning!!

Thomson had KNOWN for 18 days prior to our date of travel that we would not be coming home at the scheduled time printed on our tickets sent out 8 days AFTER Futura Airlines had gone into liquidation, yet had said absolutely nothing at all.

After an enforced and uninformed delay of 13 hours we finally arrived at Palma Airport to be greeted by a Thomson rep (who treated the whole issue as one big joke) who announced the East Midlands flght was delayed from 10.45pm until 2.30am. After a five and a half hour wait at the airport the plane was then delayed by another hour! We finally arrived in the UK at 4.45am Monday morning -just in time for work.

Though for the second delay to our journey - the four hour one which extended into five hours we was given an 8 euro voucher to spend in Terminal A where everything was shut save for a dodgey and expensive Burger King (who wants to eat soggy junk food at midnight just before they shut as well) where the voucher did not cover the cost of a sub standard meal anyway, we are still absolutely furious at the way we feel we were treated. It took us longer to complete a two hour journey to the UK than it did to travel from Singapore to the UK and I am appalled by the way Thomson treated the whole farce as one huge joke at their paying customers expense.

Having read the EC Regulations it appears that there are a lot of "get out clauses" Thomson would be able to use for completely spoiling what otherwise would have been an excellent holiday. Any thoughts would be appreciated.