Gave in almost 2 weeks ago and paid Hays again and have started my claim with ATOL. However I have not yet received a receipt for payment or new taxi and hotel vouchers. I asked hays regarding this on Thursday to be told they are busy dealing with booking in the next week. Fair enough but why if I have paid £2000 do I not have vouchers to confirm that they have booked with the companies? They can't tell if I will be using the same vouchers, it is a simple yes or no answer. I e-mailed Med Hotels who have told me they have heard NOTHING from Hays but my original booking is still live so they MAY use that but until they hear from them there is nothing that can be done. You then ask why is my booking still live if it was never paid for by Freedom?
So all in all Hays have my cash and are doing nothing with it bar keeping it in their account gaining nice interest. If they go bust tomorrow I am in deep trouble!
The whole thing gets worse and worse. Thank god for Thomson as they have handled the flight with great ease and their service has been exceptional.
@Govan
We did same and rebooked our Accommodation but direct with medhotels not with hays and same day they emailed vouchers to me. Due to travel on 19/05 and waiting for our tickets from KISS Flights/Viking Airline. Spoke to some one early last week and was told that we will receive them in couple of days, waited till Saturday no sign!! Spoke to them again on Sat and was told will issue them again and by Wednesday next week should receive them, if not then ring back again. Fustrating
I agree things gets worse and worse.
sent claim to ATOL, God Knows what they will reply.....
We did same and rebooked our Accommodation but direct with medhotels not with hays and same day they emailed vouchers to me. Due to travel on 19/05 and waiting for our tickets from KISS Flights/Viking Airline. Spoke to some one early last week and was told that we will receive them in couple of days, waited till Saturday no sign!! Spoke to them again on Sat and was told will issue them again and by Wednesday next week should receive them, if not then ring back again. Fustrating
I agree things gets worse and worse.
sent claim to ATOL, God Knows what they will reply.....
Hi Govan jaggie, we are in much the same situation as you, we also repaid hays to rebook our hotel I have contacted them several times regarding new vouchers, on thursday Medhotels confirmed that they had a new booking for us, but still no conformation from Hays. 
Well I hopefully have some good news for all concerned. The JUDGE in the Sunday Mail in Scotland ran the story a full page article, with a picture of your truly and Iz Millar and her friends, under the heading, "Holiday firms a Spain in the neck.
The JUDGE had contacted all the parties concerned ABTA, hotels4U low cost beds and I quote
"in an amazing turnaround, ABTA guaranteed refunds for all those affected. People with accomadation only bookings which are not being honoured can claim from their credit card firm or bank and we will provide supporting documentation. If they have paid by other methods we will issue refunds"
Now this may not help those who are leaving soon and may need to repay but at least you should definetley get your money back, eventually
I would therefore recommend that you all print this off and send a copy of this and a claim form to ABTA
Good luck and I hope you all have a great holiday
Heres a link to the full story
http://www.sundaymail.co.uk/lifestyle/law-advice/2009/05/10/pals-face-holiday-nightmare-as-firm-goes-bust-78057-21347428/
Stewart
The JUDGE had contacted all the parties concerned ABTA, hotels4U low cost beds and I quote
"in an amazing turnaround, ABTA guaranteed refunds for all those affected. People with accomadation only bookings which are not being honoured can claim from their credit card firm or bank and we will provide supporting documentation. If they have paid by other methods we will issue refunds"
Now this may not help those who are leaving soon and may need to repay but at least you should definetley get your money back, eventually
I would therefore recommend that you all print this off and send a copy of this and a claim form to ABTA
Good luck and I hope you all have a great holiday
Heres a link to the full story
http://www.sundaymail.co.uk/lifestyle/law-advice/2009/05/10/pals-face-holiday-nightmare-as-firm-goes-bust-78057-21347428/
Stewart
If you booked with Freedom Direct there is some hope of a refund.
I have been chasing ABTA etc regarding Freedom Direct going bust. I contacted my local newspaper and they have published the story. I know a few folk on here booked with them and I may have some good news for them regarding refunds, even if they did not pay by credit card.
Can I post the link for them to see the article to print off and send to ABTA.
Thanks
http://www.sundaymail.co.uk/lifestyle/law-advice/2009/05/10/pals-face-holiday-nightmare-as-firm-goes-bust-78057-21347428/
Stewart
I have been chasing ABTA etc regarding Freedom Direct going bust. I contacted my local newspaper and they have published the story. I know a few folk on here booked with them and I may have some good news for them regarding refunds, even if they did not pay by credit card.
Can I post the link for them to see the article to print off and send to ABTA.
Thanks
http://www.sundaymail.co.uk/lifestyle/law-advice/2009/05/10/pals-face-holiday-nightmare-as-firm-goes-bust-78057-21347428/
Stewart
Thanks so much for the link, it sounds like ABTA have made a huge turnaround! After weeks of uncertainty its nice to have some positive news !
6 weeks til we go..... It had better be hot and the drinks be cold !
Lara
6 weeks til we go..... It had better be hot and the drinks be cold !
Lara
Just read the piece from The Judge in the Sunday Mail - well done you guys - seems like you've helped coax ABTA to do the right thing by you all. I hope you get your holidays/refunds sorted soon but it seems there is some light at the end of the tunnel for you.
it is my ugly mush that is featured in todays Mail, and after speaking to the judge on friday i was informed of all of this - i did get intouch with ABTA and they have told me they will send my letter to me by friday of this week, then I can go on and claim back on my credit card. I still feel a bit nervous about all this - until my bank confirm that they will indeed refund me I am dubious about re-booking - I honestly cant afford to pay that money again.
And your correct about the "amazing turnaround" maybe something to do with having their name plastered over a national newspaper - maybe im being synical, until I'm lying on the beach with a very large sangria, i wont be able to relax!!
And your correct about the "amazing turnaround" maybe something to do with having their name plastered over a national newspaper - maybe im being synical, until I'm lying on the beach with a very large sangria, i wont be able to relax!!
That Sangria is going to taste all the better knowing how hard you've had to fight to get it - good luck and I didn't see any ugly mush in the Mail lol!!
WELL DONE GUYS 
Glad that you are now getting a positive result and that things are now moving again. I do feel however that had there not been soo many people affected, ABTA would have washed their hands with them, only because of the fact they are getting slammed by the press and also in the travel trade papers are they now doing something (3wks later mind) in order to try and protect what is known to be a household name and a security for when booking with an ABTA agent.
Well done and yes, those drinks will certainly taste better !!
Glad that you are now getting a positive result and that things are now moving again. I do feel however that had there not been soo many people affected, ABTA would have washed their hands with them, only because of the fact they are getting slammed by the press and also in the travel trade papers are they now doing something (3wks later mind) in order to try and protect what is known to be a household name and a security for when booking with an ABTA agent.
Well done and yes, those drinks will certainly taste better !!
let me just tell you all:
i got my letter from ABTA on friday to pass onto my credit card company so i could claim from them.
ive spoke to HALIFAX and they are refusing to accept the claim and they are saying that i should claim from ABTA.
you lot might think it is getting better but its not, these places are still passing me on to each other.
this is getting me really down now..
i got my letter from ABTA on friday to pass onto my credit card company so i could claim from them.
ive spoke to HALIFAX and they are refusing to accept the claim and they are saying that i should claim from ABTA.
you lot might think it is getting better but its not, these places are still passing me on to each other.
this is getting me really down now..
Still not got a letter from ABTA, they will not reply to email or make any sense on the phone.
By the way what did the letter say?
I also spoke to Halifax/Bank of Scotland who say they are not issuing refunds at the moment! After mentioning the financial ombudsman they finally agreed to put it in writing. If I do receive the letter I will send it to both ABTA with regards to a claim as well as the Financial Ombudsman.
Still going round in circles !!!
Still going round in circles !!!
CAA has replied to email today. After reviewing my documents, they have confirmed that I have a vaild calim and my holiday was booked as a pacakage and it is protected by ATOL. They have given me 2 options, either I can calim for full refund or If have a valid flights, I can calim back the money paid initianly for accomm & transfer. But they will not refund the extra costs incurs for rebooking.
atleast, we can enjoy the holiday now.
I really hope for all others who are still waiting for any progress with thier refunds/claims.
atleast, we can enjoy the holiday now.
I really hope for all others who are still waiting for any progress with thier refunds/claims.
Can you please tell me the email address for CAA
Hi, i too have been affected by the Freedom Direct collapse, Hays said they would honour the accommodation and took my money off me asap for the balance stating that the flights were fine then informed me that i would have to contact Goldtrail regarding my flights, which i duly did and after much haranguing because they do not return calls or e:mail as promised they then informed me that i would have to make a claim with ATOL as the flights were not honoured (what they really mean is that hey ho they can now flog those four flights at a much higher price to somebody else). I have cancelled my accommodation and am awaiting a credit to my CC (somewhat slower returning it than taking it Hays Travel !!!!) I have filled in a claim form but cant see anywhere on the site a postal address - can anyone help please? Or is there a way you can forward online with attachments as they require booking documentation and statements etc. Any help gratefully received.
Lennie08
There's 2 addresses given on the CAA website
ATOL Claims Department
K3 CAA House
45-59 Kingsway
London.
WC2B 6TE
Telephone: 020 7453 6350
(between 9am - 5pm - Monday to Friday)
CEGA
ATOL Travel Claims
PO Box 127
Chichester
West Sussex.
PO18 8WQ
Telephone: 01243 621 444
(between 9am - 5.30pm - Monday to Friday)
Jakejenn
consumer claims email address is claims@caa.co.uk
general enquiries email address is infoservices@caa.co.uk
Maybe you should get on to The Judge again about the credit card companies stance and get him to do a follow up as it seems you are still getting the run around!
.
There's 2 addresses given on the CAA website
ATOL Claims Department
K3 CAA House
45-59 Kingsway
London.
WC2B 6TE
Telephone: 020 7453 6350
(between 9am - 5pm - Monday to Friday)
CEGA
ATOL Travel Claims
PO Box 127
Chichester
West Sussex.
PO18 8WQ
Telephone: 01243 621 444
(between 9am - 5.30pm - Monday to Friday)
Jakejenn
consumer claims email address is claims@caa.co.uk
general enquiries email address is infoservices@caa.co.uk
Maybe you should get on to The Judge again about the credit card companies stance and get him to do a follow up as it seems you are still getting the run around!
.
I have now had our local paper on the phone wanting to call round and do an article. I spoke with them and they will hopefully publish a story in this weeks newspaper. Main thing I talked about was the way we are all being pushed from pillar to post and not getting anyone to accept responsibility
Stewart
Stewart
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