We returned from our Holiday in July from a cruise on the independence of the sea cruise ship, the holiday was fantastic and the places visited all very good, I cannot fault the ship it was 5* service, the only problem we experienced was the booking though First Choice, we booked a triple cabin for me, my husband and my 4 year old daughter, we were not advised by First Choice what was entailed in the room. When we arrived on board and proceeded to our cabin there was only a double bed made then we were informed there were bunk beds suspended in the ceiling but clearly written on a label not to be slept in by children under the age of 6. We then proceeded to guess relations who was most helpful but unfortunately the ship was at full capacity and was unable to move us to another cabin, so the stateroom attendant made the sofa up into a bed for our daughter every evening, we were determined this was not going to ruin our holiday.
When we returned up I spoke with First Choice and the manager advised me to put this in writing and this would be taken up with Royal Caribbean as they were not told about the age of the child sleeping in bunk beds.
I received a reply back from First Choice who informs me the cabin was large enough to accommodate my family and sorry for any inconvenience this has caused us and thank me for m comments and this matter is now closed and there will not be any good will gesture passed onto us, I made a phone call and spoke with Customer Service at first choice -- name removed -- who informed me the cabin slept 3 people and I said you knew the age of my daughter (4) she could not sleep in the bunk bed provided due to health and safety and he replied back that me or my husband could have slept in there, I was not happy and he said the case is closed.

I told him the holiday was fantastic but for two weeks we were put out and I would take further advise.

Regards

Devil Girl.