we booked a holiday for me my wife and 2, 3year old boys to majorca via said company.
when we recieved confirmation i had my boss read over all the documentation as this was our first holiday bookink it our selves and wanted everything to run smoothly. the first thing he told me was to check all luggage including the 2 prams we were taking was booked and available to be taken with us. as my wife booked it she phoned back OLA to confirm all baggage rights and pram rights and was told it was all included ahere they then told her the weights and how many bags we could take and so on.

Upon arriving at the airport we were flying with ryan air we were told taht we had no baggage booked in to where we asked her to check her system as we explained exactly what ola holidays had told us. unfortunatly we were sent away to the ryan air desk to be told i had to pay £120 for our luggage as we had no choice we paid it. when we returned off holiday we phoned ola to complain and was told we had to do it by e-mail and was given a e-mail address. to then recieve a reply from them saying you must do this by writing. so we did that and low and behold we had the phone call at 19:00 last night saying they were not going to refund us and they would offer a discount. to say this women was rude is putting it nicely. firstly she blamed her member of staff for getting it wrong then she blamed ryan air for getting it wrong then blamed the wife for not checking her paper work even though we did and hence why we phoned them to confirm all luggage requirments. firstly she refused to send us a letter or e-mail to confirm this and when we said we wasnt happy and we would like to talk to a manager we were told she was as good as we were gonna get and that she retracted the offer of discount on our next holiday there and then. this conversation went on for about 25 minutes before i asked the wife to end the conversation as it was getting petty about who said what and so on. please can anyone give me some advice. I will not lie £120 is an awfull lot of money for me and my family i am so dissapointed in these peolple because apart from that the holiday itself was stunning.