Just wondering if anybody else has had a similar experience to me.
In 2007 my girfriend and I travelled to Tenerife for a week. I weighed my bag on leaving and it came out at 15Kg. By the way a freind of ours is a Weight Watchers Leader and had just had her scales calibrated before they were weighed so there is no question that that the scales were out of order.
I smugly stood in the queue at checkin and watched as everybody else had to repack their luggage or pay extra charges to check their bags thinking " that will not happen to me."
Imagine how smugg I felt when my bag was 23 kg on their scales and was asked to pay £30. I immediately pointed out that the bag was well under 23Kg and that I would not be parting with a single penny, nor would I be removing anything from the bags.
I was told that if I wanted to complain, I would have to do so at the Customer services desk and would get the same answer and would then have to queue to checkin again and miss risking my flight.
At this point I lost it and said that I wasn't moving and that somebody from the customer services desk would have to come and see me. Five minutes later somebody from Thomson/Servisair came to the checkin desk where I was holding up the queue to try and resolve the problem. By this point other people were now kicking off at other desks and were refusing to pay the charges.
The girl I spoke to abruptly said that she would let me and another passenger go and then confidently said "you will be charged comming home."
Coming home I had added two bottles of scotch to my hold luggage and had not removed anything during the week. My hold baggage weighed just 17Kg at Tenerife airport coming home.
On my return I called trading standards, and whilst Thomsonfly/servisair's scales were found to be ok, I was later informed that another airline had been caught red handed having scales which were not calibrated.
The way things are now you have no argument ...you either take things out ...pay excess luggage fee...or dont travel.....as there is no independant way to prove if your case really is over weight or by how much...people usually just pay up........the home scales used ect could have been inaccurate....if an independant convienient scale was available that was accutate just before check in would improve the situation for everyone....including the poor check in girls who get the flack when people are asked to pay when they had weighed the cases as 15 or 20kgs at home and dont agree they are over weight....tweetie
As far as the people manning the check in desk they can only go by what the scale displays. They do not deserve the abuse that is often thrown at them. They are only doing an often stressful job. They do not "fiddle" the scales no matter what some may think. If someone is to be blamed then it is the management who cut costs by not having them checked on a daily basis.
I personally always check the weight of our luggage before going and take not what the check in scales read. I also accept that both could be wrong.
There is of course another angle to the OPs experience - the scales could possibly have been wrong on the outward leg reading over and those on the return leg could also have been reading under.
fwh
But lets face it, there is money to be made here and the management are far more inclined to turn a blind eye when the scales are weighing over and they are overcharging their customers by several thousand pounds per day.
A friend of mine used to work for Swissport who said that many carriers are now targeting their staff for excess baggage charges. I firmly believe in this instance that Thomson / Servisair management at Newcastle were aware of the problem and were quite happy to cash in, otherwise they would not have allowed me to check my luggage in without paying the fee.
I think we do need some independent scales in the airport checkin area, the other solution of course would be for weights and measures to start monitoring this more closely because this is a system which is wide open to abuse. If Saisburys were ripping their customers off by with their scales weighing over at checkouts then trading standards would not give them the lickings of a dog.
I noticed that there were independant scales at Manchester T3 - but you have to pay to use them and have no guarantee that they are calibrated either!
Luckily I had 20kgs but our 2 cases only weighted 18kgs and 16kgs when I weighed them at home.
At the airport they weighed 20kgs and 22kgs
The poor bloke in front of us in the queue in May was charged £60 as they are now charging £12 a kg.
Also the number of bags that get chucked onto the luggage convayer must affect the scales underneath them but as was said earlier it is a good money earner!
Alan
but june 10th this yr i flew to zakynthos from gatwick
when we arrived at the monarch check in desk the scales were showing 3kg
my case at home weighed 18kg (we had a 20kg allowance) also had a luggage scales that said the same
when my case was weighed the fella said it was 21kg and put a heavy label on it
Kicking off with a queue full of people behind worked for me, perhapps if more people did this then the airlines would be less inclined to try it on.
bigkacker wrote:Kicking off with a queue full of people behind worked for me, perhapps if more people did this then the airlines would be less inclined to try it on.
And you may find that most airlines would be less inclined to carry you.
You catch more flies with honey.
The Weights and Measures people are supposed to check/certify these scales. Certainly if you were buying 5Lbs of potatoes and they were underweight they would be prosecuting. Luggage is no different. You are allowed X weight as part of the deal. If you are over then you pay for the extra.. No argument with that. But the question is are you over? If not and the scales are not recording correct then they are committing an offence.
fwh
I always thought that any scales used by the public (whether to weigh food, people or luggage) have to be checked by Weights and Measures? Our scales (in a GP Health Centre) have to be checked and we have to display the certificates. We don't ask for the checks - someone just turns up unannounced. Don't airports have to do the same?
Edinburgh also has independent scales, 50p per item of luggage. Between domestic arrivals and check in where the stairs/escalators are up.
hi all...are there any in terminal 1 at manchester ( scales)...Ive not noticed any......must say never had any worries using thomascooks check in....they have basically matched what Id weighed they at home...or not far off.....tweetie
meant to add...or thomsons at T2.....both last year....tweetie
Actually the OP did say Trading Standards were contacted on that occasion and did find some that were wrong. But that's just one person out of all those that were ripped off. Unfortunately we now live in an age when people seem happy to make do with a moan than go to all the trouble of looking up a phone number and actually reporting it to someone who counts.
And if anyone does feel like some trouble, if you think there may have been a problem with the scales at a UK airport you could find the local authority where the airport is located and use the Freedom of Information Act to ask how frequently their Trading Standards staff have inspected the scales and whether any were wrong.
Actually the OP did say Trading Standards were contacted on that occasion and did find some that were wrong.
Actually I did note that but my question is more to do with all the others. When I was in the motor trade we had regular visits from the TS people checking our pumps were correct. In view of the number of people that are processed through say Manchester, and the use/abuse the scales get, I would have thought they would be there almost full time.
One interesting thought based on comments here on HT over the years is people who are slightly over being allowed to go without challenge. One thought was that they would get caught on the way back, but is it also possible that staff are aware at times the scales might not be as accurate as is claimed.
Our combined weight when we went to Turkey in May, whilst below the total allowance was more than the check I had done at home by around a kilo. Was it my scales or theirs that was wrong?
fwh
If it weighs more that 2.5kg you know and most importantly can PROVE your check-in desk has got a dodgy set of scales.
Once finished, just chuck your bag of spuds in the nearest bin or hand to person at next check-in desk along!
Sorted!!!
hi tysonlymoi...good idea if your going via newcastle....tweetie
I am Tweetie Pie...I shall go prepared
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